Director, Claims Management – Property

This is a fully remote position, open to applicants in United States.

📋 Description

• Supervise the daily operations of Liability or Property claims teams to ensure claims are resolved efficiently and of high quality.

• Guide, mentor, and develop claims leaders, managers, and adjusters to foster a high-performing organization centered on customer satisfaction.

• Collaborate with leadership to establish claims strategies, operational priorities, and key performance indicators.

• Ensure that claims handling processes adhere to regulatory requirements, industry standards, and internal policies.

• Serve as a point of escalation for intricate or high-severity claims, offering strategic oversight and direction.

• Work cross-functionally with Underwriting, Legal, Product, and Customer Care teams to enhance claims processes and manage associated risks.

• Lead or assist in initiatives for continuous improvement, introducing tools, systems, and workflows that boost efficiency and transparency.

• Oversee team capacity planning, performance monitoring, and recruitment to support Coterie’s growth targets.

• Create, report on, and drive claims goals/objectives and KPIs to executive leadership, emphasizing trends, outcomes, and areas for enhancement.

• Cultivate strong relationships with vendors, TPAs, and external partners to ensure effective claims management and alignment with service expectations.

⛳️ Requirements

• A minimum of 7 years of experience in property and liability claims management, including at least 3 years in a senior leadership position.

• Proven track record in leading, mentoring, and developing multi-disciplinary claims teams successfully.

• Extensive technical knowledge in managing complex liability and property claims, encompassing litigation management and settlement strategies.

• Solid understanding of insurance regulations, compliance requirements, and best practices within the industry.

• Demonstrated capability to create and implement scalable operational processes and reporting frameworks.

• Exceptional communication, negotiation, and stakeholder management abilities.

• Experience collaborating across functions with underwriting, product, legal, and customer-facing teams.

• Demonstrable history of utilizing data and analytics to inform decision-making and enhance claims performance.

• Bachelor’s degree in Risk Management, Insurance, Business, or a related field (advanced certifications such as CPCU, AIC, or ARM are preferred).

🏝️ Benefits

• Fully remote work environment.

• Health insurance provided through Aetna, with 100% of premiums covered.

• Dental and vision insurance offered through Guardian, with 100% of premiums covered.

• Basic life insurance with premiums fully covered.

• Access to flexible spending accounts (FSA) or health savings accounts (HSA) for those on eligible plans.

• 401K plan with a 4% match and immediate vesting; eligibility starts at 21 years of age.

• Flexible PTO aligned with business needs, typically not exceeding about 5 weeks per calendar year.

• 12 paid holidays annually.

• Annual stipend for continuing education.