Director, Care Management

This is a fully remote position, open to applicants in North Carolina.

📋 Description

• Directly oversee and provide supervision for a localized Integrated Care Team that supports Innovations members within a specific region.

• Offer guidance, education, and assistance to staff as necessary.

• Develop, execute, and monitor standards, procedures, and processes with the approval of the Operations Director and Senior Director of IDD Care Management.

• Provide leadership for ongoing programs or projects as assigned.

• Conduct research, needs assessments, or participate in training programs to identify opportunities for Trillium, and assist with their implementation.

• Review dashboard metrics to ensure adherence to Medicaid, HCBS, and Innovations Waiver requirements.

• Monitor critical incidents and address escalated concerns.

• Resolve issues raised by members and providers.

• Oversee an integrated team that delivers localized support in a managed care setting.

• Ensure the application of industry-standard, evidence-based best practices and a whole-person care approach.

⛳️ Requirements

• A bachelor's degree in a health or human services discipline.

• A minimum of three (3) years of progressive experience in care management, case management, or care coordination involving MH/SU/DD populations.

• Experience in program development and/or program management is essential.

• A valid driver's license is required.

• Candidates must reside within North Carolina.

• Ability to travel within the catchment area as needed.

• Supervisory experience of a team consisting of two or more employees is preferred.

• Familiarity with Innovations in mental health, substance use, intellectual/developmental disabilities, and/or TBI populations is preferred.

• Experience with Innovations Waiver, HCBS, Care Management, and Managed Care is preferred.

• Passing a drug test is a condition of employment.

🏝️ Benefits

• A collaborative and mission-driven work environment.

• Competitive benefits package.

• Work-from-home options available for most positions.

• Opportunities for professional development and growth.

• A diverse and inclusive culture.

• Flexible work schedules may be available for certain positions with management approval.

• Health insurance coverage with no premium costs for employees.

• Flexible Spending Accounts.

• 24 days of Paid Time Off (PTO) plus 12 paid holidays in your first year.

• NC Local Government Retirement Pension (defined-benefit plan).

• 401k plan with a 5% employer match and immediate vesting.

• Qualifying employer for Public Service Loan Forgiveness (PSLF).

• Quarterly stipend provided for remote work supplies.