Director, Campaign Fulfillment – Circulation Operations

This is a fully remote position, open to applicants in Pennsylvania.

📋 Description

• Take charge of commercial list management and implement "smart circulations" that automatically refresh and uphold stringent hygiene standards.

• Execute audience segmentation for advertiser campaigns effectively.

• Manage sponsored sends, co-registration programs, and all list-based fulfillment with meticulous quality control.

• Define and enforce sending guidelines across portfolios to prevent audience fatigue.

• Uphold suppression integrity across all systems with a strict no-error policy.

• Coordinate a cohesive sending calendar among various brands and teams.

• Oversee templates, deployment, quality assurance, and A/B testing within the newsletter portfolio.

• Implement dynamic content capabilities and adhere to mobile-first rendering standards.

• Establish and maintain performance benchmarks while providing actionable insights.

• Standardize pre-send quality assurance processes: seed tests, rendering checks, spam filtering, and link validation.

• Monitor inbox placement, reputation, bounces, and complaints diligently.

• Ensure the accuracy of personalization logic prior to each send.

• Manage end-to-end fulfillment for sponsored newsletters, promotions, and content-driven campaigns.

• Establish service level agreements and repeatable workflows that guarantee consistency and high-quality delivery.

• Oversee and integrate programmatic digital advertising operations.

• Create reporting packages to validate delivery, performance, and fulfillment as per contracts.

• Conduct quarterly circulation audits and provide clear documentation to support renewals.

⛳️ Requirements

• Minimum of 5 years’ experience in email operations, campaign fulfillment, or circulation management.

• Prior experience in B2B media or publishing is highly desirable.

• Proficiency in marketing automation platforms, with Marketo being preferred.

• Extensive knowledge of deliverability, segmentation, and large-scale newsletter operations.

• Demonstrated ability to develop operational processes and lead cross-functional teams.

• A background in life sciences, healthcare, or complex B2B industries is an advantage.

🏝️ Benefits

• Comprehensive medical, vision, prescription, and dental coverage for you and your family.

• 100% company-paid short- and long-term disability insurance.

• 100% company-paid life insurance.

• 401(k) plan with a dollar-for-dollar company match up to 6%.

• 15 vacation days and 6 personal days available from day one.

• 13 company-paid holidays.