Director, Business Operations

This is a fully remote position, open to applicants in United States.

📋 Description

• Develop, manage, and oversee the operational calendar for the University, ensuring that process owners comprehend expectations, adhere to deadlines, and fulfill necessary deliverables.

• Supervise the operational review and implementation processes, guaranteeing that initiatives are properly documented, communicated, executed, and evaluated in line with institutional requirements.

• Create and maintain tools for tracking implementation, documentation, and reporting processes that promote accountability, transparency, and informed decision-making.

• Identify potential implementation risks, barriers, and dependencies, facilitate resolution efforts, and escalate issues as necessary.

• Lead special projects and initiatives as assigned; assist in cross-functional efforts pertaining to institutional priorities and emerging operational needs.

• Conduct operational and financial analyses required to ensure that priorities are supported by short-term budgets and long-term financial planning.

• Manage and oversee the University’s cross-functional risk and compliance committee and related activities, which include the compliance calendar, business continuity planning, and the enterprise risk management framework.

• Collaborate with leaders and teams to guarantee inclusive planning and aligned implementation.

• Oversee the University’s policy and procedure administration process, including repository management, drafting and review requirements, and accountability for policy owners.

• Ensure that university-wide compliance obligations are monitored and fulfilled promptly (e.g., records retention and destruction activities).

• Generate regular reports and recommendations regarding compliance obligations and potential risk areas for University leadership.

• Develop and manage operational effectiveness review cycles for assigned departments, including timelines, reporting requirements, stakeholder communications, and final reporting.

• Establish and uphold review criteria, performance measures, documentation standards, and reporting expectations that facilitate meaningful assessment and continuous improvement.

• Document and communicate findings, recommendations, and improvement plans to relevant stakeholders, translating them into actionable follow-up activities that are completed on time and with high quality.

• Monitor the progress of improvement plans and follow-up actions, holding stakeholders accountable for commitments and timelines agreed upon.

• Produce recurring reports that highlight trends, opportunities, operational challenges, and areas needing leadership attention.

• Partner with leaders and departments to ensure that review findings inform planning, resource allocation, operational priorities, and decision-making.

• Hire, supervise, develop, and evaluate assigned personnel.

• Support professional development and ongoing learning opportunities that enhance individual and team performance.

• Set goals, priorities, and performance expectations for team members while monitoring progress toward established objectives.

• Ensure that work products are delivered accurately, on time, and in alignment with departmental and institutional goals.

⛳️ Requirements

• A Bachelor’s degree or equivalent formal education and training in a related field.

• A minimum of five (5) years of progressively responsible experience in higher education, operations, compliance, assessment, project management, organizational effectiveness, or a related area.

• Proven experience in developing and managing cross-functional projects, initiatives, and/or institutional processes.

• Experience in higher education is preferred.

• Background in driving financial modeling, institutional assessment, continuous improvement, compliance, risk management, and/or operational review processes is preferred.

• Experience in developing reports, dashboards, or performance measures to support organizational decision-making is preferred.

• Technical proficiency with business intelligence and productivity tools (e.g., Power BI, Workday, Office 365) is preferred.

• Familiarity with process mapping, workflow design, process automation, or continuous improvement methodologies is preferred.

• Experience in analyzing operational, financial, or performance data to support organizational decision-making is preferred.

🏝️ Benefits

• Generous paid time-off.

• Medical and dental coverage.

• Company-paid life and disability insurance.

• Retirement plan with employer contribution.

• Multiple flexible spending accounts (FSA).

• Tuition reimbursement.

• Professional development opportunities.

• Regular employee appreciation events.