Director – Business Operations

This is a fully remote position, open to applicants in Alabama, +3 more states.

📋 Description

• Collaborates with the EVP/GM, Lines of Business, and Finance leadership to develop revenue strategies and key strategic and operational initiatives aimed at enhancing revenue acquisition, retention, and growth.

• Implements objectives that align with the company’s business goals while identifying opportunities for process enhancements.

• Aids in ensuring high levels of quality, accuracy, and process consistency in the planning, forecasting, and budgeting methods utilized by the teams.

• Maintains a comprehensive perspective of our operations and associated technologies, such as Salesforce, CPQ, Replicon, and ServiceNow.

• Ensures successful execution of new programs by establishing a well-defined and efficient launch process within the teams.

• Promotes ongoing process improvement throughout sales and revenue functions.

• Leads change management initiatives to foster organizational understanding of proposed changes and secures support from key leadership stakeholders.

• Collaborates closely with leadership to define optimal performance metrics and management programs essential for achieving sales success.

• Aligns reporting, training, and incentive initiatives with performance management priorities.

• Performs additional duties as assigned.

⛳️ Requirements

• Bachelor’s degree in Communications, Business Administration, Finance, or Economics is preferred.

• Over 10 years of experience in State and local SW Services implementation and support.

• More than 5 years of experience in leading end-to-end projects that necessitate strategic and creative thought.

• Strong interpersonal abilities that enable the influence and leadership of cross-functional teams, along with effective and timely decision-making skills.

• Capability to collaborate with diverse teams and stakeholders to identify needs and synthesize information into a strategic action plan.

• Experience with project Statements of Work (SOW), pricing, contract review, and implementation.

• Proactive and innovative problem-solving skills, with the capacity to think strategically to identify issues and recommend effective action plans.

• Excellent communication skills; adept at conveying complex information to a wide audience, including preparing executive-level documents and developing presentation materials for various company levels.

• A results-oriented mindset that conveys a sense of urgency and drives issues to resolution.

• Familiarity with Salesforce, Replicon, ServiceNow, CPQ, and Excel is advantageous.

• An inherent drive to innovate and optimize resource utilization.

• Comfortable with adapting to multiple demands, shifting priorities, and rapid changes.

• Expected travel of 25% of the time.

🏝️ Benefits

• Competitive benefits and compensation package.