Director – Business Operations

This is a fully remote position, open to applicants in Alabama, +2 more states.

📋 Description

• Collaborates with the EVP/GM, Lines of Business, and Finance leadership to shape revenue strategy and execute key strategic and operational initiatives aimed at enhancing revenue acquisition, retention, and growth.

• Establishes objectives that align with the company’s business goals while identifying opportunities for process enhancements.

• Aids in maintaining high standards of quality, accuracy, and consistency in the planning, forecasting, and budgeting practices utilized by the teams.

• Keeps a comprehensive perspective on our operations and the related technology, such as Salesforce, CPQ, Replicon, ServiceNow, etc.

• Ensures the successful rollout of new programs by facilitating a well-defined and efficient launch process through the teams.

• Promotes continuous improvement of processes within sales and revenue functions.

• Leads a change management initiative to foster organizational understanding of proposed changes and gains support from key leadership stakeholders.

• Collaborates closely with leadership to establish optimal performance metrics and management programs essential for sales success.

• Aligns reporting, training, and incentive initiatives with performance management objectives.

• Performs additional duties as assigned.

⛳️ Requirements

• Bachelor's degree in Communications, Business Administration, Finance, or Economics is preferred.

• Over 10 years of experience in State and local SW Services implementation and support.

• More than 5 years of experience leading end-to-end projects that necessitate strategic and creative thinking.

• Excellent interpersonal skills with the capacity to influence and lead cross-functional teams, as well as make timely and effective decisions.

• Ability to collaborate with diverse teams and stakeholders to identify needs and synthesize information into a strategic action plan.

• Experience with project SOW, pricing, and contract review and implementation.

• Proactive and innovative problem-solving abilities, capable of strategic thinking to identify issues and propose effective solutions.

• Strong communication skills; adept at conveying complex information to a wide audience, including preparing executive-level documents and creating presentation materials suitable for various levels within the company.

• Familiarity with Salesforce, Replicon, ServiceNow, CPQ, and Excel.

• A natural inclination to innovate and optimize the use of available resources.

• Comfort with adapting to multiple demands, shifting priorities, and rapid changes.

• Willingness to travel up to 25% of the time.

🏝️ Benefits

• Neumo provides a competitive benefits and compensation package.