Director – Business Operations

This is a fully remote position, open to applicants in Alabama, +2 more states.

📋 Description

• Manage initiatives across all Finance & Tax and Forms business sectors within the Business Unit (BU)

• Direct initiatives aimed at improving company profitability and operational efficiencies

• Serve as the primary liaison for the organization to ensure timely execution of tasks and transformative actions that optimize operations while mitigating risk

• Support the BU in developing operational processes & strategies, recruitment, customer engagement, and the execution of special projects as necessary

• Collaborate with the EVP/GM, Lines of Business, and Finance leadership on revenue strategies and essential strategic and operational initiatives aimed at enhancing revenue acquisition, retention, and growth

• Establish objectives that align with the company’s business goals and identify avenues for process enhancement

• Maintain a comprehensive view of our operations and related technologies, such as Salesforce, CPQ, and Replicon ServiceNow

• Ensure successful implementation of new programs through teams by setting up a clearly defined, efficient process for launch

• Promote ongoing process improvement across sales and revenue functions

• Lead a change management process to cultivate organizational understanding of proposed changes and gain support from key leadership stakeholders

• Collaborate closely with leadership to define optimal performance metrics and management programs essential for sales success

• Align reporting, training, and incentive programs with performance management objectives

• Execute other responsibilities as assigned

⛳️ Requirements

• Bachelor’s degree (preferably in Communications, Business Administration, Finance, or Economics)

• Over 10 years of experience in State and local SW Services implementation and support

• More than 5 years of experience leading end-to-end projects that necessitate strategic and creative thinking

• Excellent interpersonal skills with the capacity to influence and lead cross-functional teams, along with the ability to make effective and timely decisions

• Capability to collaborate across diverse teams and stakeholders to identify needs and synthesize information to create a strategic action plan

• Experience in project Statements of Work (SOW), pricing, contract review, and implementation

• Proactive and inventive problem-solving skills, with the ability to think strategically to identify challenges and propose effective courses of action

• Strong communication abilities; capable of articulating complex information to a wide audience, including but not limited to preparing executive-level documents and creating presentation materials for various company levels

• Familiarity with Salesforce, Replicon, ServiceNow, CPQ, and Excel

• An inherent motivation to innovate and optimize resource utilization

• Comfort with adjusting to multiple demands, shifting priorities, and rapid changes

• Willingness to travel approximately 25% of the time

🏝️ Benefits

• Competitive benefits and compensation package

• Equal Opportunity Employer