Director, Business Analytics, Customer Insights – Performance

This is a fully remote position, open to applicants in United States.

📋 Description

• Lead the strategy for enterprise business intelligence, reporting, and analytics across all business areas.

• Create executive dashboards, KPI scorecards, and comprehensive performance reporting packages.

• Establish standards for enterprise reporting, define metrics, and implement data governance processes.

• Analyze trends, risks, and opportunities that impact revenue, profitability, customer acquisition, and operational performance.

• Oversee customer insights and marketing analytics, focusing on acquisition costs, campaign effectiveness, conversion rates, and customer lifetime value.

• Develop analytics to enhance Contact Center performance, workforce planning, productivity, and customer experience initiatives.

• Collaborate with Finance on forecasting, budgeting, strategic planning, business case development, and profitability analysis.

• Create reporting and performance measurement capabilities that support Managed Care growth, clinic productivity, provider performance, referral conversion, and retail operations.

• Deliver predictive analytics, scenario modeling, and strategic recommendations to executive leadership.

• Identify opportunities to automate reporting and business processes leveraging technology and AI-driven solutions.

• Design and maintain scalable self-service reporting capabilities utilizing Power BI and similar technologies.

• Lead cross-functional analytics initiatives and contribute to enterprise transformation programs.

• Mentor and cultivate high-performing analytics talent while establishing best practices in reporting, visualization, and data storytelling.

• Present business insights and strategic recommendations to executive leadership teams.

⛳️ Requirements

• Bachelor's degree in Accounting, Business Analytics, Finance, Economics, Statistics, Information Systems, Data Science, or related fields.

• Over 10 years of progressive experience in Business Intelligence, Analytics, FP&A, Strategic Planning, or Performance Management.

• At least 5 years of experience leading high-performing analytics or business intelligence teams.

• Proven experience in supporting executive decision-making through analytics and performance reporting.

• Experience in healthcare, managed care, retail healthcare, or multi-site operations is preferred.

• Expertise in advanced analytics, forecasting, and business intelligence.

• Strong financial acumen coupled with strategic planning capabilities.

• Advanced proficiency in Power BI, Excel, SQL, and related reporting platforms, with the ability to rapidly learn and apply new tools as business needs change.

• Skills in data visualization and executive-level data storytelling.

• Experience with automation, AI-enabled reporting, and process improvement initiatives.

🏝️ Benefits

• Competitive salary and performance-based bonuses.

• Comprehensive health and wellness benefits.

• Opportunities for professional development and career advancement.

• Flexible work arrangements and work-life balance support.

• Collaborative and innovative work environment.