Director – AR Operations

This is a fully remote position, open to applicants in United States.

📋 Description

• Provide strategic and operational guidance to the Accounts Receivable (AR) team, encompassing staffing strategies, organizational framework, and development programs.

• Oversee the complete AR lifecycle including billing, cash application, reconciliation, resolution of aging accounts, and collections in both conventional staffing and Managed Service Provider (MSP) structures.

• Promote the standardization of billing practices across various customer and funding arrangements.

• Ensure timely submission of invoices, resolution of billing discrepancies, and adherence to customer invoicing guidelines.

• Lead the mass ingestion of invoices, activation, and coordinate disbursement associated with MSP client funding cycles alongside the Accounts Payable (AP) team.

• Own and refine AR policies, Days Sales Outstanding (DSO) targets, governance of credit memos, and escalation procedures.

• Facilitate daily funding readiness by synchronizing AR activities with client payment cycles and AP timelines.

• Monitor AR aging, proactively manage overdue balances, and handle escalations with both internal and external stakeholders.

• Develop and maintain customer-specific invoicing packages, billing FAQs, and onboarding guides for new client programs.

• Coordinate global receivables management initiatives and ensure the consistent delivery of Key Performance Indicators (KPIs) across different regions.

• Drive AR KPI reporting and insights to executive leadership; convert analytics into actions for performance enhancement.

• Act as an escalation point for the A/R team regarding invoicing, reporting, and other deliverables.

• Serve as the functional lead for AR in Workday, possessing foundational knowledge in AR module configuration, reporting, and integration workflows.

• Assist in end-to-end systems testing, user acceptance, and production rollout of AR enhancements.

• Propel the roadmap for automation, data visibility, and reconciliation tools.

• Oversee internal controls and AR process compliance, ensuring readiness for audits and alignment with Sarbanes-Oxley (SOX) controls when applicable.

• Lead periodic reviews and updates of documentation to ensure all AR processes are well-managed and auditable.

• Collaborate with the Legal and Contracts teams to implement customer payment terms and procedures for dispute resolution.

• Sponsor significant projects such as billing automation, digital payment applications, and improvements in reconciliation processes.

• Spearhead transformation initiatives that foster scalability, cost-effectiveness, and enhanced customer experiences.

• Conduct root cause analysis and develop remediation plans to uphold quality and compliance standards.

⛳️ Requirements

• Bachelor’s degree in Accounting, Finance, or a related field; MBA is preferred.

• Over 10 years of progressive experience in AR or order-to-cash processes, including more than 5 years in leadership roles within high-volume settings.

• Strong preference for experience in supporting receivables for contingent labor MSP and staffing clients.

• Solid ERP background with preferred expertise in Workday Financials; familiarity with EDI and customer payment portals is a plus.

• Proven track record in AR automation, data-driven leadership, and system enhancement initiatives.

• Advanced skills in Excel and data analytics.

• Exceptional communication and cross-functional collaboration abilities.

🏝️ Benefits

• High-performance, deadline-driven environment

• Flexibility to support extended hours during project or close cycles