Director, Ambassador & Lifecycle Programs

This is a fully remote position, open to applicants in United States.

📋 Description

• Provide vision, growth strategies, and performance oversight for CIEE's Ambassador Programs and Lifecycle Sales initiatives.

• Directly manage and mentor managers tasked with ambassador engagement, alumni lifecycle sales and marketing, and conversion strategies.

• Set departmental goals, priorities, performance expectations, annual plans, budgets, deliverables, and performance targets.

• Develop and implement strategies for ambassador engagement and alumni lifecycle conversion.

• Create roadmaps to enhance participation, referrals, customer retention, and repeat enrollment.

• Align ambassador programming, alumni engagement, lifecycle communications, and enrollment objectives.

• Evaluate and test new engagement models, outreach strategies, and customer experiences.

• Provide strategic oversight of alumni lifecycle strategy and enrollment objectives.

• Monitor lifecycle-funnel performance, including engagement, lead generation, application activities, and enrollment results.

• Establish conversion goals and key performance indicators (KPIs) linked to enrollment growth and participant retention.

• Oversee ambassador recruitment, engagement, training, performance management, and evaluation.

• Develop scalable campus-based and alumni ambassador frameworks.

• Create KPI and reporting frameworks for engagement, referrals, conversion, enrollment, and revenue.

• Utilize data and market insights to inform strategic decisions and resource allocation.

• Ensure the development of dashboards, reporting, and performance review processes.

• Assess the return on investment (ROI) of ambassador, lifecycle, and alumni engagement initiatives.

• Lead cross-functional collaboration with Marketing, Enrollment, Operations, Institutional Relations, and College Study Abroad Leadership.

• Integrate and scale systems, processes, and communications.

• Provide strategic updates, recommendations, and performance reports to the Executive Director and senior leadership.

• Contribute to planning, budgeting, forecasting, and organizational strategy.

• Represent CIEE at conferences, institutional partner meetings, and external events.

⛳️ Requirements

• Bachelor's degree or international equivalent is required.

• 5–8+ years of experience in program management, enrollment management, marketing, sales, alumni engagement, customer success, or higher education outreach.

• 2–3+ years of experience in leading and developing individuals and teams.

• Proven success in utilizing data and analytics to influence business decisions and achieve measurable outcomes.

• Demonstrated capability to develop strategy while effectively executing operations.

• Exceptional project management, organizational, and leadership abilities.

• Strong written, verbal, and presentation skills, including communication at the executive level.

• Experience collaborating across various departments within a complex organization.

• Familiarity with CRM, marketing automation, and project management tools such as Salesforce, Marketo, Asana, and similar platforms.

• Ability to embody CIEE's Core Values of Excellence, Integrity, Respect, Inclusion, and Problem Solving.

• Willingness to travel as necessary for partner engagement, conferences, and organizational events.

• Successful completion of a background check, reference check, and verification of education and employment are conditions of employment.

• A Master's degree is preferred.

• Knowledge of study abroad, higher education, student recruitment, alumni relations, or enrollment management is preferred.

🏝️ Benefits

• Paid time off and parental leave.

• Gym Reimbursement Program.

• Employee Assistance Program.

• Short-term and long-term disability coverage.

• 6 floating Fridays (subject to eligibility rules).

• Discounts on CIEE Study Abroad Programs.

• 403(b) Retirement Plan with employer contributions.

• Coverage for life, travel, medical, dental, and vision insurance.

• Flexible Spending Accounts/Health Savings Accounts for medical and dependent expenses.

• Voluntary benefits including identity theft protection, pet insurance, and coverage for accidents and critical illnesses.

• Competitive total rewards package available for U.S. employees.

• Option to work remotely within the U.S.