Director, Accounts Management

This is a fully remote position, open to applicants in United States.

📋 Description

• Lead strategic initiatives, cultivate outstanding teams, and influence the growth and longevity of merchant partnerships at Affirm.

• Define the vision and strategy for Account Management within a diverse portfolio of complex merchant partners, ensuring alignment of team priorities with company and commercial objectives.

• Guide and nurture a high-performing team, fostering accountability, strategic cohesion, and scalable execution throughout the portfolio.

• Enhance portfolio performance focusing on retention, expansion, product adoption, operational efficiency, and long-term relationship value.

• Tackle complex and ambiguous business challenges while balancing merchant requirements, operational realities, and Affirm’s strategic long-term goals.

• Forge trusted relationships with executive stakeholders at key merchants, acting as a senior strategic advisor on critical decisions, escalations, portfolio prioritization, and operational execution.

• Shape the broader commercial strategy and organizational focus by leveraging insights from strategic merchant partnerships, portfolio trends, and market dynamics.

• Create scalable operating models, business rhythms, and performance frameworks to enhance organizational effectiveness and improve customer experience.

• Collaborate across functions with leaders in Product, Sales, Marketing, Analytics, Risk, Finance, and Operations to achieve merchant and business objectives at scale.

⛳️ Requirements

• Over 12 years of experience in account management, strategic partnerships, customer success, business development, consulting, or similar commercial leadership positions.

• Proven track record of influencing organizational strategy, operating models, and cross-functional decision-making in complex customer-facing environments during periods of high growth.

• Demonstrated capability to align cross-functional teams and manage competing priorities with clarity and empathy.

• Established ability to formulate strategy, influence senior stakeholders, and drive measurable business results in large enterprise partnerships.

• Strong business acumen and analytical skills, with experience addressing complex, ambiguous issues and making long-term impactful decisions.

• Outstanding communication and relationship-building abilities, including experience engaging with executives, negotiating priorities, and influencing without direct authority.

• Experience in fintech, payments, commerce, SaaS, or other technology-driven sectors is desirable.

🏝️ Benefits

• Comprehensive health care coverage - Affirm pays all premiums for every level of coverage for you and your dependents.

• Flexible Spending Wallets - generous stipends available for expenditures on Technology, Food, various Lifestyle needs, and family planning costs.

• Time off - competitive vacation and holiday policies that allow for adequate rest and rejuvenation.

• ESPP - An employee stock purchase plan that offers you the opportunity to buy shares of Affirm at a reduced price.