Director, Account Management

This is a fully remote position, open to applicants in United States.

📋 Description

• Drive Revenue & Expansion: Take ownership of the entire account management function within the organization, covering all business divisions and market segments.

• Personally manage and supervise a portfolio of key enterprise accounts, identifying and executing up-sell, cross-sell, and expansion opportunities to surpass growth objectives.

• Lead the complete contract renewal process, collaborating across departments with Sales, Legal, and Finance to optimize MSA/SOW revisions and addendums.

• Proactively facilitate a thorough account planning process that defines mutual performance goals, financial forecasts, and essential success metrics (KPIs) to illustrate clear ROI.

• Conduct impactful Quarterly Business Reviews (QBRs) and program assessments to demonstrate value delivered, share business insights, and strategically align on future growth strategies.

• Recruit, mentor, and oversee a high-performing team of account management professionals, nurturing a culture of accountability, collaboration, and continuous enhancement.

• Establish clear performance expectations, provide regular coaching and feedback, and develop training programs to enhance strategic account management and value communication skills.

• Build and sustain strong, productive relationships with executive-level client stakeholders across assigned sectors.

• Serve as a dedicated client advocate internally, translating customer insights, sentiments, and feedback into actionable operational and service delivery improvements.

⛳️ Requirements

• A Bachelor’s degree in Business Administration, Healthcare Management, Life Sciences, or a related discipline is mandatory.

• A Master’s degree and clinical background is preferred.

• At least 10+ years of progressive experience in account management, customer success, or business development within the healthcare sector, with a strong emphasis on enterprise-level clients.

• A minimum of 2+ years of direct experience managing, mentoring, or leading account management or customer success team members.

• A proven history of working in organizations that offer digital health products to employers, particularly in the lab or health systems sectors.

• Proficiency in CRM systems (e.g., Salesforce) and familiarity with technology-driven healthcare or SaaS solutions.

🏝️ Benefits

• Fully Remote

• Customer Success