Director, Account Management

This is a fully remote position, open to applicants in United States.

📋 Description

• Lead and guide a team of Account Managers, promoting a culture of excellence, collaboration, and ongoing learning.

• Assess account health, proactively recognize opportunities and risks, and implement strategies to enhance customer value.

• Take ownership of and drive client renewals, retention, and net retention goals.

• Formulate and execute strategic account plans, working together with cross-functional teams to align Absorb solutions with client goals.

• Establish and maintain robust relationships with key stakeholders, acting as a trusted advisor and advocate.

• Conduct regular Executive Business Reviews and strategic check-ins.

• Advocate for customer feedback, synthesizing insights to guide product development and innovation.

• Manage the negotiation and oversight of client contracts, ensuring favorable results and compliance.

• Promote feature adoption, enablement, and continuous education for clients.

• Represent Absorb at industry events and client engagements.

⛳️ Requirements

• Over 6 years of leadership experience in mid-market/enterprise SaaS account management.

• Proven track record in managing complex accounts across North America.

• Exceptional communication, relationship-building, and consultative abilities.

• Demonstrated success in driving renewals, upselling, and cross-selling opportunities.

• High intellectual curiosity and the ability to thrive in a fast-paced, remote-first environment.

• Strong leadership and mentoring skills.

• Passionate about customer success and continuous learning.

🏝️ Benefits

• Fully remote-first work with flexible work arrangements 🏡

• Comprehensive Health and Wellness Benefits including retirement savings programs, eligibility for two different bonus plans, generous time off, comprehensive medical and dental benefits based on your country of location 🧘

• New Hire Equipment Allowance and monthly Flex Allowance to support your success 📦

• Endless opportunity for career growth and internal mobility 🌱

• Employee driven DE&I programs 🫶