Director, Account Management

This is a fully remote position, open to applicants in Canada.

📋 Description

• Lead and guide a team of Account Managers, cultivating a culture of excellence, teamwork, and ongoing learning.

• Evaluate account health, proactively spotting opportunities and risks, while implementing strategies to enhance customer value.

• Take ownership of and propel client renewals, retention, and net retention goals.

• Create and implement strategic account plans, working alongside cross-functional teams to align Absorb solutions with client goals.

• Establish and maintain strong relationships with key stakeholders, acting as a trusted advisor and advocate.

• Conduct regular Executive Business Reviews and strategic check-ins.

• Advocate for customer feedback, synthesizing insights to guide product development and innovation.

• Oversee the negotiation and management of client contracts, ensuring favorable results and compliance.

• Promote feature adoption, enablement, and continuous education for clients.

• Represent Absorb at industry events and client engagements.

⛳️ Requirements

• Over 6 years of leadership experience in mid-market/enterprise SaaS account management.

• Proven track record of managing complex accounts in North America.

• Outstanding communication, relationship-building, and consultative skills.

• Demonstrated success in driving renewals, upsell, and cross-sell opportunities.

• High intellectual curiosity, thriving in a fast-paced, remote-first environment.

• Strong leadership and mentoring capabilities.

• Passionate about customer success and continuous learning.

🏝️ Benefits

• Fully remote-first work with flexible work arrangements 🏡

• Comprehensive Health and Wellness Benefits, including retirement savings programs, eligibility for two different bonus plans, generous time off, and extensive medical and dental benefits based on your country of residence 🧘

• New Hire Equipment Allowance and monthly Flex Allowance to support your success 📦

• Endless opportunities for career growth and internal mobility 🌱

• Employee-driven DE&I programs 🫶