Direct Loan Processor

This is a fully remote position, open to applicants in California.

📋 Description

• Maintain an in-depth understanding of both state and federal laws and regulations pertinent to credit union compliance, including bank secrecy and anti-money laundering laws relevant to this role.

• Efficiently manage a high volume of inbound and outbound calls related to loans while simultaneously overseeing loan applications.

• Actively engage in self-development to enhance problem-solving abilities and improve departmental performance.

• Cultivate a positive workplace by attentively listening to and addressing the needs of members and co-workers with a friendly and helpful demeanor.

• Analyze data, conduct research, gather documentation, and prepare loan documents with a focus on minimizing errors.

• Secure and validate necessary Department of Motor Vehicles (DMV) documentation to accurately record the company's lien on loan collateral.

• Work collaboratively with colleagues across various departments to execute essential steps in the loan application process.

• Audit numerous operational documents, including executed loan agreements and reports, to ensure compliance with procedures, accuracy, and authenticity.

• Maintain a thorough understanding of Golden 1 lending policies and procedures to ensure adherence.

• Perform supportive tasks such as managing email correspondence, responding to TEAM chat inquiries, conducting audits for consumer loan fulfillment, and assisting with escalated calls and branch emails.

• Detect and address potential fraud, suspicious activities, and identity theft.

• Conduct member interviews, perform financial calculations and analyses on Proof of Income, and gather necessary information to meet loan conditions to assess eligibility for loan funding.

• Prepare loan documents for member signatures and organize approved loans for disbursement accordingly.

• Continuously enhance critical thinking skills and departmental efficiency.

• Monitor Outlook emails and TEAM chats effectively, collaborate in real-time, and respond promptly.

• Participate in video conferences and online meetings while adapting to a virtual office culture.

• Demonstrate effective oral and written communication skills to assist other employees and proactively follow up on member inquiries and concerns via Web Messaging or phone, ensuring proper grammar and a professional tone.

• Deliver exceptional customer service to Golden 1 members, dealerships, and external finance companies.

• Execute additional tasks as assigned.

⛳️ Requirements

• High School Diploma or General Education Degree (GED) is required.

• Some college education is preferred.

• Minimum of 3 years of experience in a fast-paced call center or high call volume work environment, with direct consumer contact and handling complex situations is required.

• Experience in consumer loan processing is a preferred plus.

🏝️ Benefits

• A comprehensive compensation package.

• Emphasis on well-being and work-life balance.

• Opportunities for career development and growth.

• Rewards and recognition for outstanding performance.

• A strong commitment to Diversity, Equity, and Inclusion.