Digital Workplace, Automation Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee the complete device and account provisioning process for new employees, which includes ordering hardware, enrolling in MDM through Deel IT, and creating core software accounts.

• Offer daily IT assistance, address hardware, non-clinical software, and connectivity challenges, manage ticket triage and resolution, and escalate issues to external vendors as necessary.

• Handle user access provisioning and deprovisioning across platforms such as Google Workspace, Slack, Notion, HRIS, and other company tools.

• Keep track of company hardware inventory, software licenses, and SaaS subscriptions while identifying redundant or underutilized tools.

• Collaborate with the CTO’s team on IT governance, security standards, access reviews, device compliance, and vendor oversight.

• Develop and enhance onboarding and offboarding IT checklists for remote employees.

• Create, implement, and deploy AI-driven solutions, agentic workflows, automations, and integrations for non-clinical teams.

• Identify repetitive, high-value workflows within Operations, G&A, and Sales & Marketing for AI-assisted automation.

• Build and implement automations using tools such as Claude, Make.com, Zapier, Lovable, or similar platforms.

• Collaborate with process owners to map out workflows and provide concise maintenance documentation.

• Work alongside the CTO on tooling choices, governance, and integration with the clinical AI/product roadmap.

• Monitor and report the impact of automation, including hours saved, reduction of errors/rework, volume processed, ROI, and prioritization.

⛳️ Requirements

• Proven technical expertise in IT support, workplace technology, or digital operations, acquired through a formal role, self-initiated project, or both.

• Ideal candidates will have experience in a remote-first or distributed organization.

• Familiarity with IT fundamentals, such as device management (MDM), access/identity management, and SaaS administration.

• Strong expertise and interest in agentic AI workflows and tools, including Claude, ChatGPT Enterprise, and automation platforms.

• Demonstrated ability in building and deploying AI-powered automations or agentic workflows that address real business challenges.

• A proactive self-starter with the capability to balance hands-on implementation with medium-term strategic planning.

• Strong instinct for process mapping and the ability to transform chaotic manual workflows into effective automations.

• Exceptional written communication skills, with the ability to create clear, concise documentation for non-technical audiences.

• A documentation-first approach.

• Comfortable taking full ownership of a function.

• Experience collaborating cross-functionally with People/HR and Technology/Engineering stakeholders.

• Fluency in English is essential; proficiency in French is advantageous.

• Nice-to-have: experience in scaling digital workplace technology functions during periods of rapid growth.

• Nice-to-have: previous experience as a first or solo hire establishing a function from the ground up.

• Nice-to-have: familiarity with Deel IT, Google Workspace administration, or comparable MDM/identity systems.

• Nice-to-have: a keen interest in sleep, health, and well-being.

🏝️ Benefits

• Engaging work that has a direct positive impact on individuals’ lives.

• Join an international team spanning the US, France, and Belgium.

• Participate in an annual team offsite.

• Comprehensive health benefits including medical, dental, and vision coverage.

• Complimentary One Medical membership.

• 401(k) plan with company matching.

• 20 days of paid time off (PTO) plus 10 paid holidays and 80 hours of paid sick leave.

• Monthly stipends for phone and internet expenses.