Digital Services Administrator

This is a fully remote position, open to applicants in Texas.

📋 Description

• Interact with secure messages submitted by members via an online portal in a professional and courteous manner.

• Evaluate and process all Risk Fraud Analytics Suspects (RFA).

• Respond to all incoming calls from the contact center, branches, and other departments concerning eService issues.

• Assess checks submitted through ATM and mobile deposits to ascertain check negotiability.

• Support business members with the setup and processes of cash management, including ACH and wire transfers.

• Maintain the bill pay database for all memberships.

• Assist in generating monthly reports and analytics.

⛳️ Requirements

• High school diploma or G.E.D. equivalent is mandatory.

• At least one year of experience in a financial institution is required.

• A minimum of one year of direct customer service or eService experience is highly preferred.

• Ability to effectively and frequently communicate verbally and in writing to members and employees across various platforms.

• Capability to manage sensitive information with discretion, professionalism, and sound judgment.

• Exceptional organizational skills, including the ability to juggle competing priorities and meet deadlines.

• Intermediate-level proficiency in Microsoft Office applications.

🏝️ Benefits

• Comprehensive health and wellness programs.

• Opportunities for professional development and career advancement.

• Competitive compensation packages.

• Flexible work schedules and remote work options.