Storage and Backup Infrastructure Administrator

This is a fully remote position, open to applicants in Massachusetts.

📋 Description

• Oversee and uphold enterprise storage solutions, including SAN, NAS, and associated storage platforms.

• Track storage health, availability, performance, utilization, and capacity.

• Provision, expand, adjust, and retire storage resources in alignment with operational standards and business needs.

• Diagnose storage performance issues, connectivity challenges, capacity limitations, replication problems, and data availability matters.

• Maintain storage configurations, access controls, snapshots, replication, and data protection settings.

• Assist in storage lifecycle planning, upgrades, migrations, replacements, and optimization activities.

• Ensure storage platforms are set up and maintained according to best practices for reliability, performance, scalability, and data integrity.

• Manage and maintain enterprise backup platforms, backup jobs, schedules, policies, retention settings, and recovery workflows.

• Monitor the success of backup jobs, failure trends, performance metrics, capacity, and system health.

• Troubleshoot backup failures, missed jobs, replication concerns, retention issues, and recovery errors.

• Conduct regular backup validation and recovery testing to ensure data recoverability.

• Support file-level, system-level, application-level, and disaster recovery restoration initiatives.

• Maintain backup and recovery procedures for critical systems, applications, and data.

• Ensure backup and recovery practices meet business requirements, retention policies, compliance standards, and operational guidelines.

• Assist with disaster recovery planning, testing, documentation, and execution.

• Help define and validate recovery objectives, recovery processes, and restoration procedures.

• Collaborate with infrastructure, network, security, application, and database teams during recovery events and disaster recovery drills.

• Support replication, snapshot, immutable backup, archival, and other data protection technologies.

• Identify risks associated with backup coverage, recoverability, retention, capacity, and platform resilience.

• Propose enhancements to bolster data protection and disaster recovery preparedness.

• Monitor and analyze storage and backup capacity utilization, growth patterns, and performance metrics.

• Identify capacity risks, performance bottlenecks, and operational limitations.

• Suggest storage expansions, backup repository growth, platform upgrades, and lifecycle replacements.

• Optimize storage allocation, backup performance, retention usage, and resource consumption.

• Provide capacity and performance reporting to management and technical stakeholders as required.

• Act as the primary technical owner for storage and backup incidents.

• Offer escalation support for issues related to storage availability, data access, backup failures, and recovery challenges.

• Engage in root cause analysis, remediation planning, post-incident evaluations, and long-term corrective actions.

• Participate in an on-call rotation and provide support for critical storage, backup, and recovery incidents as necessary.

• Coordinate with vendors concerning support cases, hardware replacements, software upgrades, and platform issues.

• Keep accurate documentation of storage systems, backup platforms, retention policies, recovery procedures, diagrams, and operational standards.

• Support change management by documenting implementation plans, risks, validation steps, and rollback procedures.

⛳️ Requirements

• Associate's or Bachelor's degree in Computer Science, Information Technology, Systems Administration, or a related field, or equivalent professional experience.

• 3+ years of experience in storage administration, backup administration, systems administration, infrastructure operations, or a similar technical role.

• Experience with managing enterprise storage platforms such as SAN, NAS, or similar technologies.

• Proficient in managing backup and recovery platforms, policies, schedules, retention, and restoration procedures.

• Solid understanding of storage concepts including volumes, LUNs, shares, snapshots, replication, performance, capacity, and data integrity.

• Strong grasp of backup and recovery concepts including full, incremental, differential, synthetic, immutable, archival, retention, and disaster recovery workflows.

• Familiarity with virtualization platforms such as VMware, Hyper-V, KVM, or similar technologies.

• Familiarity with Linux and Windows server environments.

• Understanding of networking concepts related to storage and backup, including TCP/IP, DNS, routing, VLANs, iSCSI, NFS, SMB, and Fibre Channel where applicable.

• Strong troubleshooting, analytical, and problem-solving abilities.

• Ability to create and maintain accurate documentation, procedures, and recovery guides.

• Excellent communication and collaboration skills.

• Ability to participate in an on-call rotation and provide support for critical incidents as necessary.

• Experience with platforms such as Rubrik, Commvault, Veeam, NetBackup, Dell, Pure, Nimble, Qumulo, NetApp, HPE, or similar technologies is advantageous.

• Relevant certifications in storage, backup, virtualization, Linux, Windows, or data protection technologies are a plus.

🏝️ Benefits

• Competitive salary and performance-based bonuses.

• Comprehensive health, dental, and vision insurance plans.

• Flexible working hours and remote work opportunities.

• Professional development and training programs.

• Generous paid time off and holiday schedule.