Digital Product Manager – Claims Digital Experience

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Contribute to the definition, delivery, and management of the lifecycle for one or more digital products within Allstate's product range.

• Assist in shaping the strategic product vision, product discovery, roadmaps, and backlog to enhance customer and enterprise value.

• Identify and validate assumptions through product discovery techniques.

• Collaborate closely with Business Architects and key stakeholders to develop go-to-market and communication strategies.

• Support the Use My Protection customer journey throughout the claims process by leveraging modern technology.

• Implement Human-Centered Design and Design Thinking practices to gain insights into customer and employee needs, fostering idea generation and feature development.

• Establish and guide the strategic direction and vision for the digital product.

• Measure and communicate outcomes, proposing product or experience enhancements to leadership.

• Engage in discovery and test-and-learn initiatives.

• Analyze data to recommend improvements for products and processes.

• Utilize customer feedback, market analysis, and data collection to shape product and experience strategies.

• Contribute to both short- and long-term strategies for the Use My Protection journey.

• Manage the product backlog, which includes authoring, testing, and approving user stories.

• Facilitate digital product inception with relevant KPIs and iterative deliverables.

• Negotiate iterative delivery and sequencing within the product backlog.

⛳️ Requirements

• Legal authorization to work in the UK for employment at Allstate.

• Allstate is not offering sponsorship for this position.

• At least 4 years of experience in product scoping, discovery, and framing.

• A minimum of 4 years managing a product backlog using Agile or similar methodologies.

• At least 1 year of experience with customer-facing applications/products.

• Familiarity with Agile methodologies is essential.

• Experience in delivering product value through an enterprise-level XP framework.

• Knowledge of claims technologies is preferred.

• Experience in identifying emerging trends in AI/ML technologies that drive strategic innovation is advantageous.

• No supervisory responsibilities are required for this role.

🏝️ Benefits

• Competitive annual salary.

• Corporate bonus scheme.

• Pension scheme.

• Annual performance-related pay reviews.

• Life assurance and income protection.

• Flexible working arrangements.

• Hybrid working model.

• Private medical and dental insurance.

• Access to an employee assistance program.

• Discounted gym membership.

• Two paid volunteering days each year.

• Cycle to work scheme.

• Continuous Learning Hub.

• Tailored learning paths, certifications, and mentoring opportunities.