Digital Operations Lead

This is a fully remote position, open to applicants in Illinois.

📋 Description

• Supervise daily technology operations for assigned client accounts, ensuring high-quality service delivery across all systems and platforms.

• Oversee the complete information security request processes, encompassing client submissions, coordination of reviews, and communication among multiple stakeholders regarding technical compliance issues.

• Keep comprehensive technology platform design documents up to date, ensuring they are accurate and accessible to all relevant parties.

• Track system performance and lead the resolution of complex technical challenges, involving appropriate escalation resources as required.

• Administer active technology integrations across various enterprise systems and platforms, ensuring smooth interoperability between current and new solutions.

• Create and maintain standard operating procedures and documentation for all technology operations.

• Establish and monitor metrics and KPIs to evaluate technology performance, operational efficiency, and client satisfaction.

• Investigate, assess, and pilot new technology applications, with a special emphasis on AI implementation and automation.

• Develop business cases for new technology investments, analyzing potential ROI and business impact.

• Spearhead digital transformation initiatives within client environments, converting technical capabilities into measurable business value.

• Execute continuous improvement strategies to boost operational efficiency and minimize manual tasks through process automation.

• Act as the primary technology liaison between JLL internal teams and client stakeholders, fostering cross-functional collaboration among IT, operations, and leadership.

• Communicate technology strategies, updates on roadmaps, and project statuses to senior leadership and client executives.

• Manage relationships with vendors and technology partners; collaborate with legal and compliance teams on technology-related issues.

⛳️ Requirements

• Bachelor's degree in Technology, Information Systems, Business, or a related field; advanced degree (MBA, MS in Technology Management) is preferred.

• 5–7 years of experience in technology operations, project management, or a similar client-facing technology role.

• Proven ability to manage complex, multi-stakeholder technology projects from initiation to delivery.

• Strong expertise in Microsoft Power Automate and other automation platforms; hands-on experience with AI tools and implementation strategies.

• Familiarity with information security frameworks, compliance mandates, and system integration methodologies.

• Experience in commercial real estate, facilities management, or professional services settings is preferred.

• Proficient in developing and maintaining technology roadmaps; knowledge of ITIL or similar service management frameworks is advantageous.

🏝️ Benefits

• 401(k) plan with matching contributions from the company.

• Comprehensive medical, dental, and vision care coverage.

• Paid parental leave at 100% of salary.

• Paid time off and company holidays.

• Early access to earned wages through Daily Pay.