Digital Managed Services Associate – Oracle EPM, FCCS

This is a fully remote position, open to applicants in United States, +2 more locations.

📋 Description

• Assist in the daily operations of managed services and ensure prompt resolution of client issues.

• Provide support to the Oracle EPM managed services team, including troubleshooting and resolving problems.

• Foster strong client relationships, comprehend client needs, and ensure their satisfaction.

• Monitor service performance metrics and contribute to continuous improvement initiatives.

• Collaborate with cross-functional teams to ensure seamless service delivery and systems integration.

• Keep up-to-date with Oracle EPM updates and industry trends.

• Aid in managing service level agreements and adhering to contractual commitments.

• Prepare and deliver regular reports on service performance and client satisfaction to senior team members.

⛳️ Requirements

• Proven expertise and hands-on experience with incidents and service requests, including configuration changes and enhancements related to FCCS (mandatory); EPBCS, ARCS, or Profitability (PCM) preferred.

• Bachelor’s degree in Information Technology, Business Administration, or a related discipline.

• A minimum of 4 years of experience in Oracle EPM Financial Close services or comparable roles.

• Strong knowledge of Oracle EPM modules and functionalities.

• At least one Oracle EPM certification (level 2 support).

• Exceptional problem-solving and analytical abilities.

• Outstanding communication and interpersonal skills.

• Ability to work collaboratively within a team environment.

• Strong organizational and time management capabilities.

• Customer-focused mindset with a dedication to providing high-quality service.

• Familiarity with ITIL or other service management frameworks.

🏝️ Benefits

• Annual incentive compensation program.

• Medical, dental, and vision coverage for employees and their dependents.

• Wellness programs.

• 401(k) plan with a generous employer match.

• Employee stock purchase plan.

• Paid Time Off policy.

• Paid parental leave.

• Adoption assistance.

• Free annual health screenings and coaching.

• Bank at work.

• On-site workshops.

• Ongoing programs recognizing significant events in employees' lives.