Digital Innovation and AI Developer

This is a fully remote position, open to applicants in California, +7 more locations.

📋 Description

• Identify the operational and legal service delivery requirements that can be enhanced through technology, automation, data, or process improvements.

• Lead the process of gathering requirements, mapping workflows, designing solutions, testing, documentation, launch planning, and post-launch enhancements for digital innovation initiatives.

• Design, develop, and coordinate digital tools utilizing Microsoft 365, Power Platform, SharePoint Online, AI-enabled tools, dashboards, workflow automation, and related platforms.

• Create scalable and maintainable solutions that adhere to standards of security, confidentiality, information governance, usability, and support.

• Design, develop, test, deploy, and maintain automated workflows using Microsoft Power Automate.

• Build and support business applications leveraging Microsoft Power Apps and other low-code or no-code platforms.

• Create dashboards, reports, and data visualizations utilizing Microsoft Power BI and other analytics tools.

• Develop, configure, evaluate, and support AI agents and AI-enabled workflows through Microsoft Copilot Studio, Azure AI Foundry, and approved platforms.

• Identify opportunities for automation while ensuring human review, attorney judgment, and necessary escalation are preserved.

• Assist with data intake, transformation, reporting, and integration efforts in collaboration with Information Services, data teams, vendors, and technical resources.

• Provide support for API-enabled integrations and ensure technical documentation complies with governance, security, privacy, and information management requirements.

• Coordinate the review, approval, deployment, and support of digital solutions with governance stakeholders.

• Oversee multiple digital innovation projects from intake and prioritization through to design, development, testing, launch, successful adoption, and ongoing improvement.

• Monitor project status, risks, dependencies, decisions, adoption metrics, and outcomes; communicate updates to stakeholders and leadership.

• Utilize agile, iterative, or other suitable delivery methods.

• Build strong relationships with attorneys, practice group leaders, business professionals, clients, and administrative departments.

• Deliver demonstrations, training materials, user guides, process documentation, and resources to support adoption.

• Maintain feedback loops with end-users to enhance solution quality, usability, adoption, and supportability.

• Communicate technical concepts in accessible language for both legal and business audiences.

• Stay updated on developments in AI, automation, data analytics, legal technology, and innovations in professional services.

• Assess tools, platforms, vendors, and use cases, including business cases, pilots, testing, adoption planning, and risk assessments.

• Handle confidential, privileged, personal, and client information in accordance with firm policies, information governance standards, and responsible AI practices.

⛳️ Requirements

• Bachelor’s Degree and 5-7 years of relevant experience; an equivalent combination of education, training, and experience may substitute for the educational requirement.

• Experience in professional services is highly desirable.

• Proven proficiency with Microsoft 365, including Word, Outlook, Excel, PowerPoint, Teams, SharePoint Online, OneDrive, and related collaborative tools.

• Practical experience with Microsoft Power Platform, including Power Automate, Power Apps, and Power BI.

• Experience in developing, configuring, testing, and supporting AI-enabled tools, agents, or workflows using Microsoft Copilot Studio, Azure AI Foundry, or similar platforms.

• Experience in developing and maintaining modern SharePoint Online sites, lists, libraries, pages, collaboration resources, and workflow-enabled knowledge management solutions.

• Working knowledge of RESTful APIs, Swagger/OpenAPI specifications, data integrations, and associated technical documentation.

• Ability to document technical solutions, business requirements, process workflows, testing plans, user guides, and support procedures.

• Capability to learn, evaluate, and apply new software applications and emerging technologies in a practical business context.

• Experience with Git, Azure DevOps, backlog management, version control, or similar development and delivery tools is preferred.

• Familiarity with legal technology platforms, document automation, matter management, knowledge management, contract lifecycle management, legal research, or legal operations tools is advantageous.

• Experience with visual collaboration, diagramming, workflow mapping, and design tools such as Lucid, Miro, Visio, or similar platforms is a plus.

• Ability to effectively communicate technical concepts to attorneys, business professionals, clients, and firm management.

• Proficient in presenting information in both written and oral formats, including business correspondence, procedure manuals, reports, speeches, and articles.

• General understanding of accounting principles, auditing, and internal control concepts.

• Strong analytical, organizational, planning, project management, and communication abilities.

• Capacity to prioritize multiple tasks and projects, adhere to strict deadlines, and work with minimal supervision.

• Willingness to work overtime when necessary; work hours may occasionally exceed 40 hours per week.

• Demonstrated ability to handle confidential and sensitive information with discretion.

• Familiarity with legal workflows, law firm operations, practice group needs, client service models, and the business of law.

• Practical judgment regarding confidentiality, privacy, security, ethics, governance, AI, automation, data, and digital workflow use cases is essential.

🏝️ Benefits

• Competitive Salaries

• Performance Bonus Program

• Generous Time Off

• Generous Retirement Program including 401(k) Plan

• Group Health, Dental, and Vision Insurance

• BHealthy Wellness Program

• Life Insurance

• Voluntary Accident Insurance – Self and Family

• Short and Long-Term Disability

• Pre-Tax Benefit Programs