Digital Fraud Investigator

This is a fully remote position, open to applicants in New York.

📋 Description

• The Digital Fraud Investigator acts as a senior operational and analytical expert within the Financial Crimes & Intelligence division.

• Proactively detects, investigates, and mitigates fraud across digital platforms while maintaining the highest standards of loss prevention, regulatory compliance, and member protection.

• Works closely with the Vice President of Financial Crimes & Intelligence management to improve investigative methodologies.

• Conducts thorough digital forensic investigations, encompassing IP analysis, device fingerprinting, behavioral biometrics, and detailed log examination.

• Prepares detailed, timely, and audit-ready investigative reports within the Case Management System (CMS), documenting findings, evidence, and suggesting actions.

• Implements testing, validation, and ongoing adjustments of fraud controls and detection rules to bolster digital security and minimize financial losses.

⛳️ Requirements

• Bachelor’s or Associate degree in Criminal Justice, Business, Accounting, or a related field; a suitable combination of education and pertinent professional experience will be considered.

• 5-7+ years of progressively responsible experience in digital fraud investigations, financial crimes analysis, and/or operations in digital payment channels, with proven expertise in complex casework.

• In-depth knowledge of Zelle Risk Management Operating Procedures and digital payment risk frameworks, with the capability to apply them in high-risk investigative situations.

• Demonstrated ability to synthesize data across various technologies and platforms to identify, evaluate, and validate fraudulent activities.

• Industry-recognized certifications such as Certified Fraud Examiner (CFE) or equivalent credentials are highly desirable.

• Strong understanding of federal, state, and local criminal laws, banking regulations, and financial crimes compliance mandates.

• Willingness to work nonstandard hours as business needs dictate, including support during high-risk incidents or urgent investigative escalations.

• Unwavering integrity and the capacity to manage sensitive, confidential, and legally significant information with discretion.

• Self-motivated with strong initiative, sound judgment, and a proactive, solution-focused approach.

• Professional demeanor and team-oriented mindset, positively contributing to a high-performance investigative culture.

• Exceptional communication, collaboration, and interpersonal skills, with the ability to influence and partner across teams.

• Capable of managing high-volume workloads, prioritizing effectively, meeting deadlines, and maintaining exceptional attention to detail in a fast-paced setting.

• High technological competence with the ability to quickly adapt to new tools, evolving fraud tactics, and emerging digital risk technologies.

• Proficiency with leading fraud monitoring and case management platforms, such as Verafin, BioCatch, and Zelle (preferred).

🏝️ Benefits

• Medical, vision, dental, life, and disability insurance

• 401(k) with a 6% employer match per pay period

• Flexible paid time off

• 11 paid holidays annually