Digital Customer Success Partner

This is a fully remote position, open to applicants in Canada.

📋 Description

• Assist our clients in developing their digital training strategies utilizing the 360Learning platform.

• Oversee the setup and provide ongoing support for clients throughout our North American markets during the rollout of their new collaborative learning software.

• Facilitate the renewal of contracts by coordinating various resources (technical, educational, etc.).

• Ensure that the business impact of our solution aligns with the clients’ business goals.

• Collaborate closely with the North American Account Management team to guarantee that client KPIs are achieved.

• Design and implement processes, reporting, and communication strategies to support a one-to-many approach.

⛳️ Requirements

• A minimum of 1-1.5 years of experience in a Customer Success role, preferably within the SaaS sector.

• Proven experience managing a substantial portfolio primarily consisting of SMB clients (100+ clients).

• A proactive approach to managing client relationships.

• Preference for working in a results-driven environment.

• Capable of articulating ideas through data in a clear and concise manner, both in written and spoken formats.

• A strong interest in the digital sector, particularly in education and e-learning.

• Enthusiasm for our work culture, detailed here: https://bit.ly/Convexity_360L

🏝️ Benefits

• Comprehensive health insurance starting from your first day of employment 🏥

• RRSP contribution matching 🏦

• Generous parental leave 👶

• Professional development opportunities through our proprietary platform 📚

• Unlimited annual PTO 🌴

• 5 days allocated for sick leave 🤒

• Holiday time aligned with the Ontario Holiday Calendar 🗓

• A remote-first organization that promotes flexible working hours 🏠

• 6 active Employee Resource Groups (ERGs) including Mental Health, Environmental/Sustainability, Women, Parents, LGBTQIA2S+, and Ethnic Diversity.

• Corporate Social Responsibility: Review our CSR Charter: 360learning.com/blog/corporate-social-responsibility-charter 🌎🌏🌍