Digital Customer Success Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as a skilled facilitator and problem solver, fostering relationships both internally and externally, with a focus on enhancing customer growth, satisfaction, and product loyalty.

• Cultivate strong connections with key stakeholders within our customer base to ensure an exceptional customer experience.

• Track customer utilization of products and services to boost monthly recurring revenue by promoting adoption and uncovering new upsell and cross-sell opportunities.

• Create tailored success plans for each customer to promote adoption, expansion, and loyalty across your portfolio.

• Become an expert on the EverHealth Platforms by maintaining a thorough understanding of our technology and product offerings.

• Possess a general understanding of the EverHealth product portfolio and the value it brings to our customers.

• Recognize customer needs and identify best product workflows that assist in closing process gaps and enhancing success metrics.

⛳️ Requirements

• Bachelor's Degree preferred.

• 2-4 years of relevant experience in service or relationship management.

• Prior experience in SaaS account management is highly desirable, with healthcare industry experience being a plus.

• Ability to manage multiple tasks effectively is required.

• A proactive attitude towards taking initiative and resolving issues.

• A commitment to continuously improving processes and management best practices.

• A readiness to share effective practices from previous companies that contributed to outstanding customer experiences.

🏝️ Benefits

• Flexibility to work in a manner that suits you best within your country of employment – whether in-office, remote, or hybrid.

• Ongoing investment in your professional development.

• Immediate access to a comprehensive health and wellness benefits package from Day 1, including an annual wellness stipend.

• 401k plan with up to a 4% match and immediate vesting.

• Flexible and generous (FTO) time-off policy.

• Employee Stock Purchase Program.