Digital Customer Experience Analyst

This is a fully remote position, open to applicants in Mexico, +1 more state.

📋 Description

• Oversee and assist Specialty digital platforms to guarantee stability and optimal performance.

• Resolve issues related to browsers, authentication, and websites.

• Serve as a connection between business stakeholders and IT teams.

• Evaluate business requirements and aid in the identification of technological solutions.

• Assist in testing activities and verify system releases.

• Monitor and report on the performance of digital platforms.

• Develop and update documentation, training materials, and process documents.

• Ensure adherence to quality assurance standards and protocols.

⛳️ Requirements

• Preferred experience of 1 to 3 years in a relevant field.

• Desired experience in digital customer experience, production support, business applications, or website assistance.

• Advanced proficiency in English is mandatory.

• High school diploma or equivalent is required.

• A bachelor’s degree is preferred.

• Experience in insurance, underwriting, Specialty Lines, Farmers, Foremost Specialty, or similar business sectors is preferred.

• Intermediate knowledge of PCs and browsers is essential.

• Basic familiarity with Microsoft Office Suite is necessary.

• Preferably have some experience with system monitoring tools.

• Capable of troubleshooting technical issues and effectively communicating with business and IT stakeholders.

• Strong analytical, documentation, and problem-solving abilities.

• Detail-oriented with the capability to assist in testing, quality assurance, and release readiness processes.

• Knowledge of the insurance industry is advantageous.

• Must have valid local legal authorization to work in the country of the role at the time of hire.

• FBS does not sponsor or procure work authorization unless explicitly noted.

🏝️ Benefits

• Competitive salary along with performance-based bonuses.

• Comprehensive benefits package.

• Opportunities for career development and training.

• Flexible work arrangements (remote and/or office-based).

• A dynamic and inclusive work environment within a globally recognized group.

• Private Health Insurance.

• Pension Plan.

• Paid Time Off.

• Training & Development.