Digital CRM Architect – BA

This is a fully remote position, open to applicants in Mexico.

📋 Description

• Lead discovery sessions and stakeholder workshops to gain insights into business objectives and operational challenges.

• Conduct fit-gap analysis between business requirements and the capabilities of Dynamics 365 / Power Platform.

• Document both current-state and future-state business processes.

• Convert business requirements into functional designs and configuration specifications.

• Advise on standard platform functionalities prior to implementing customizations.

• Configure and sustain Dynamics 365 Sales and Dynamics 365 Customer Service solutions, including tables and entities.

• Adjust user experiences to enhance business processes and operational efficiency.

• Create and oversee user stories within Azure DevOps or similar platforms.

• Assist in backlog management and sprint planning activities.

• Facilitate business workshops and requirements gathering sessions.

• Transform business needs into scalable solutions using Dynamics 365 and Power Platform.

⛳️ Requirements

• Proficient in English at an advanced level.

• Bachelor's degree in Business, Information Systems, Technology, or a related discipline.

• Over 10 years of experience in Business Analysis and Functional Consulting.

• At least 6 years of practical experience with Dynamics 365 Sales and Power Automate.

• Comprehensive understanding of CRM processes, including Lead Management, Opportunity Management, Business Requirements, and User Stories.

• Microsoft Certified: Power Platform Functional Consultant Associate (PL-200) certification is mandatory.

• Microsoft Certified: Power Platform App Maker Associate (PL-100) certification is preferred.

• Microsoft Certified: Dynamics 365 Customer Service Functional Consultant Associate certification is preferred.

• Expertise in Fit-Gap Analysis.

• Skills in Requirements Elicitation.

• Experience in Business Process Reengineering.

• Proficient in Dynamics 365 Sales.

• Proficient in Dynamics 365 Customer Service.

• Familiarity with Microsoft Dataverse.

🏝️ Benefits

• Competitive salary and performance-based bonuses.

• Comprehensive health and wellness benefits.

• Opportunities for professional development and certifications.

• Flexible working hours and remote work options.