Digital Consulting Architect – ServiceNow

This is a fully remote position, open to applicants in Canada.

📋 Description

• Solution Architecture: Spearhead the comprehensive architecture and design of ServiceNow Order Management solutions, encompassing order capture, decomposition, orchestration, and fulfillment workflows that are tailored to meet client business requirements.

• Requirements & Discovery: Lead discovery workshops with client stakeholders to collect and transform business and technical requirements into scalable OM design patterns and solution blueprints.

• Platform Configuration & Oversight: Direct and supervise the configuration of ServiceNow OM modules, which includes order decomposition rules, fulfillment tasks, SLA management, and catalog-driven order flows.

• Integration Design: Establish integration strategies between ServiceNow OM and external systems, such as CRM, ERP, billing, and provisioning platforms, utilizing REST/SOAP APIs and IntegrationHub.

• Technical Leadership: Offer hands-on technical guidance to development and configuration teams, conducting design reviews, enforcing platform governance, and ensuring compliance with ServiceNow best practices.

• Stakeholder Engagement: Serve as the main technical point of contact for client architects, product owners, and business stakeholders, articulating solution design decisions with clarity and confidence.

• Continuous Improvement: Recognize opportunities to enhance order lifecycle processes, propose platform improvements, and contribute to the creation of internal OM accelerators, templates, and reusable assets.

⛳️ Requirements

• Over 7 years of experience in ServiceNow implementation, with a minimum of 3 years dedicated to Order Management (OM) architecture and delivery.

• Demonstrated experience in designing and deploying ServiceNow OM solutions, including order decomposition, catalog integration, and fulfillment orchestration.

• Strong grasp of ServiceNow platform fundamentals, including Flow Designer, IntegrationHub, Service Catalog, CMDB, and Scripted APIs.

• Experience in integrating ServiceNow OM with CRM platforms (e.g., Salesforce, ServiceNow Sales OM) and ERP or billing systems.

• Familiarity with Sales Order Management (Sales OM) and its transition to fulfillment OM workflows is a significant advantage.

• Experience in telecom or CSP environments, with exposure to Service Order Management (SOM), TM Forum APIs, or BSS/OSS integrations is a plus.

• Preferred certifications include ServiceNow Certified Implementation Specialist (CIS) or Certified Application Architect (CAA).

• Excellent communication and stakeholder management abilities, with the capability to convey complex architectural concepts to both technical and business audiences.

• Comfortable working in a dynamic, client-facing consulting environment with the agility to adapt as project requirements change.

🏝️ Benefits

• Unlimited Vacation/PTO

• Full Health Benefits and 401k Fixed Percentage Plan (USA only) RRSP (Canada)

• Fully remote and distributed teams

• Paid Parental Leave

• Ongoing training and education opportunities

• 0% Bureaucracy Culture - Focus is on responsibilities, not title