Digital Client Partner

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Manage and expand a portfolio of mid-value customers, serving as a trusted advisor to drive measurable outcomes.

• Integrate relationship management, data insights, and commercial knowledge to provide exceptional client experiences while uncovering growth opportunities.

• Establish and nurture strong relationships with key stakeholders within your customer portfolio (approximately 30–60 accounts).

• Create and implement customized client success plans that align with each organization's objectives.

• Identify, position, and secure upsell and cross-sell opportunities across Zenergi’s suite of products and services.

• Serve as a strategic advisor, assisting clients in optimizing energy usage, enhancing cost efficiency, and achieving sustainability goals.

• Oversee renewal strategies and their execution to ensure high retention rates and long-term contract value.

• Collaborate with internal teams concerning pricing, proposals, and contract negotiations.

• Deliver persuasive presentations and business cases that highlight ROI and value.

• Conduct regular customer evaluations, satisfaction surveys, and risk assessments.

• Proactively identify and address risks associated with retention or customer satisfaction.

• Represent the voice of the customer by providing insights to the Product, Marketing, Sales, and Operations teams.

• Analyze customer data (e.g., energy usage, market trends) to pinpoint optimization opportunities.

• Monitor and report on KPIs such as retention rates, revenue growth, and customer success metrics.

• Offer clients regular performance updates and strategic recommendations.

• Stay informed about Zenergi’s evolving product offerings and the broader energy landscape.

• Educate clients on new innovations, regulatory changes, and sustainability opportunities.

• Position yourself as a knowledgeable ambassador for both Zenergi and the industry.

⛳️ Requirements

• Demonstrated experience in a Customer Success, Account Management, or Sales role with revenue accountability.

• Strong commercial acumen with a history of retention and growth in line with targets.

• Excellent skills in relationship-building and stakeholder management.

• Highly organized, accountable, and results-oriented.

• Capability to work independently in a remote and fast-paced environment.

• Passion for delivering tangible value and outstanding client outcomes.

• Experience in the energy, utilities, or sustainability sectors (Desirable).

• Understanding of Third-Party Intermediary (TPI) models and industry regulations (Desirable).

• Strong analytical abilities along with experience using CRM and reporting tools (Desirable).

• Proven work experience as a Customer Success Manager or in a similar role within the same industry, with a demonstrable track record of renewals and cross-selling in line with targets (Desirable).

🏝️ Benefits

• Competitive salary with uncapped commission potential.

• Flexible remote working arrangements.

• “Zen Points” reward scheme redeemable for vouchers.

• Annual flexible benefits pot tailored to your individual needs.

• Opportunities to engage in charity and volunteering initiatives.

• A supportive, collaborative culture focused on growth and impact.