DialogFlow Engineer, Python

This is a fully remote position, open to applicants in New York.

📋 Description

• Become a member of the Bot Development team tasked with implementing a new bot solution across diverse cloud platforms.

• Your primary role will involve developing a bot utilizing Google Cloud Platform technologies, with an emphasis on integrating the LLM (playbook) feature within Dialogflow CX, alongside standard Dialogflow CX capabilities.

• Design, develop, and deploy chatbots and voice bots using premier Conversational AI platforms such as Microsoft Bot Framework, Google CCAI, and Dialogflow CX.

• Write clean, efficient, and maintainable code that complies with industry best practices and standards.

• Create custom components and tools to enhance the functionality and performance of our chatbot ecosystem.

• Work closely with developers, designers, and other stakeholders to fulfill project requirements and meet user expectations.

• Utilize natural language processing (NLP), LLM, and machine learning (ML) techniques, including TTS, STT, and SSML, to enable our chatbots to intelligently understand and respond to user inputs.

• Seamlessly integrate chatbot systems with backend systems, databases, and APIs to enable smooth data exchanges and interactions.

• Investigate and resolve intricate technical issues by analyzing logs and debugging code for ongoing improvement.

• Stay informed of the latest trends and advancements in chatbot development to remain competitive.

⛳️ Requirements

• Over 4 years of practical experience with the Google Cloud Contact Center AI Bot framework.

• Strong proficiency in Natural Language Processing (NLP), Natural Language Understanding (NLU), Machine Learning (ML), and Conversational AI.

• Extensive expertise with the new LLM (playbook) feature in Dialogflow CX, in addition to traditional Dialogflow CX functionalities.

• Comprehensive understanding of Google as a Software-as-a-Service platform.

• Demonstrated troubleshooting and analytical skills in complex, distributed environments.

• Familiarity with SQL and experience managing relational databases.

• Experience in integrating web services into applications.

• Proficient in Agile and Scrum development methodologies.

• Bachelor’s degree in a technology-related field or equivalent experience.

• Preferred: Experience with programming languages such as JavaScript, Python, or Node.js.

• Knowledge of automated testing practices.

🏝️ Benefits

• Culture of Relentless Performance: become part of a high-performing technology development team with a 99% project success rate and over 30% year-over-year revenue growth.

• Competitive Pay and Benefits: take advantage of a comprehensive compensation and benefits package, which includes health insurance and a relocation program.

• Work From Anywhere Culture: enjoy the flexibility that comes with remote work.

• Growth Mindset: benefit from a variety of professional development opportunities, including certification programs, mentorship and talent investment initiatives, as well as internal mobility and internship options.

• Global Impact: collaborate on significant projects for leading global clients and influence the future of various industries.

• Welcoming Multicultural Environment: join a dynamic, global team and thrive in an inclusive and supportive workplace that fosters open communication and regular team-building social events.

• Social Sustainability Values: align with our sustainable business practices that focus on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality.