DialogFlow Engineer, Python

📋 Description

• Design, develop, and implement chatbots and voice bots using premier Conversational AI platforms such as Microsoft Bot Framework, Google CCAI, and Dialogflow CX.

• Produce clean, efficient, and maintainable code that adheres to industry best practices and standards.

• Create custom components and tools to enhance the functionality and performance of our chatbot ecosystem.

• Collaborate closely with developers, designers, and other stakeholders to fulfill project requirements and user expectations.

• Utilize natural language processing (NLP), large language models (LLM), and machine learning (ML) techniques, including text-to-speech (TTS), speech-to-text (STT), and SSML, to empower our chatbots to understand and respond intelligently to user inquiries.

• Integrate chatbot systems smoothly with backend systems, databases, and APIs to enable seamless data exchange and interactions.

• Analyze logs and debug code to investigate and resolve complex technical issues for ongoing improvement.

• Stay informed of the latest trends and advancements in chatbot development to maintain a competitive edge.

⛳️ Requirements

• Over 4 years of practical experience with the Google Cloud Contact Center AI Bot framework.

• Strong proficiency in Natural Language Processing (NLP), Natural Language Understanding (NLU), Machine Learning (ML), and Conversational AI.

• Extensive familiarity with the new large language model (playbook) feature in Dialogflow CX, along with traditional Dialogflow CX functionalities.

• Solid understanding of Google as a Software-as-a-Service platform.

• Demonstrated troubleshooting and analytical abilities in complex, distributed environments.

• Knowledge of SQL and experience with relational databases.

• Experience in integrating web services into applications.

• Proficient in Agile and Scrum development methodologies.

• Bachelor’s degree in a technology-related field or equivalent experience.

• Preferred: Experience with programming languages such as JavaScript, Python, or Node.js.

• Familiarity with automated testing practices.

🏝️ Benefits

• Culture of Relentless Performance: join a high-performing technology development team with a 99% project success rate and over 30% year-over-year revenue growth.

• Competitive Pay and Benefits: enjoy a comprehensive compensation and benefits package, including health insurance and a relocation program.

• Work From Anywhere Culture: embrace the flexibility that remote work provides.

• Growth Mindset: take advantage of various professional development opportunities, including certification programs, mentorship, talent investment programs, internal mobility, and internship opportunities.

• Global Impact: work on significant projects for leading global clients and influence the future of industries.

• Welcoming Multicultural Environment: be part of a dynamic, global team and succeed in an inclusive and supportive work atmosphere that encourages open communication and regular team-building social events.

• Social Sustainability Values: engage with our sustainable business practices focused on five pillars: IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality.