DialogFlow CX Engineer

This is a fully remote position, open to applicants in India.

📋 Description

• Design, develop, and implement chatbots and voice bots using industry-leading Conversational AI platforms like Microsoft Bot Framework, Google CCAI, and Dialogflow CX.

• Write clean, efficient, and maintainable code while adhering to industry best practices and standards.

• Create customized components and tools to enhance the functionality and performance of our chatbot ecosystem.

• Work closely with developers, designers, and other stakeholders to fulfill project requirements and meet user expectations.

• Utilize natural language processing (NLP), large language models (LLM), and machine learning (ML) techniques, including text-to-speech (TTS), speech-to-text (STT), and SSML, to enable our chatbots to understand and respond intelligently to user inputs.

• Seamlessly integrate chatbot systems with backend systems, databases, and APIs to ensure smooth data exchange and interactions.

• Analyze logs and debug code to investigate and resolve complex technical issues for continuous improvement.

• Stay informed about the latest trends and advancements in chatbot development.

⛳️ Requirements

• Over 4 years of hands-on experience with the Google Cloud Contact Center AI Bot framework.

• Strong practical experience in Python for backend development, API integrations, and chatbot orchestration.

• Expertise in Natural Language Processing (NLP), Natural Language Understanding (NLU), Machine Learning (ML), and Conversational AI.

• Extensive experience with the new LLM (playbook) feature in Dialogflow CX, as well as traditional functionalities of Dialogflow CX.

• Solid understanding of Google's Software-as-a-Service platform.

• Proven analytical and troubleshooting skills in complex, distributed environments.

• Familiarity with SQL and experience with relational databases.

• Experience in integrating web services into applications.

• Bachelor’s degree in a technology-related field or equivalent experience.

• Nice to have: Knowledge of automated testing practices.

🏝️ Benefits

• Culture of Relentless Performance: join an unstoppable technology development team with a 99% project success rate and over 30% year-over-year revenue growth.

• Competitive Pay and Benefits: enjoy a comprehensive compensation and benefits package, including health insurance, language courses, and a relocation program.

• Work From Anywhere Culture: take advantage of the flexibility that accompanies remote work.

• Growth Mindset: benefit from a variety of professional development opportunities, including certification programs, mentorship, talent investment programs, internal mobility, and internship opportunities.

• Global Impact: collaborate on significant projects for top global clients and help shape the future of various industries.

• Welcoming Multicultural Environment: become part of a dynamic, global team and thrive in an inclusive and supportive work atmosphere with open communication and regular team-building social events.

• Social Sustainability Values: participate in our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality.