Diagnostic Success Partner

This is a fully remote position, open to applicants in California.

📋 Description

• Enhance customer engagement with Antech’s comprehensive portfolio, which includes AIS, Sound, IHD/consumables, and advanced reference lab products.

• Provide support to existing Antech customers while coordinating efforts within a designated region.

• Identify hospitals poised for growth with Antech and develop strategies to facilitate client expansion.

• Collaborate with Diagnostic Sales Managers, Diagnostic Sales Associates, and other sales team members on initiatives aimed at growth and addressing customer concerns.

• Determine areas of focus for clients and partner with field sales to meet growth objectives.

• Regularly contact identified customers to deliver customer service and enhance retention efforts.

• Review monthly customer retention lists and regional growth targets to pinpoint growth opportunities and potential attrition risks.

• Work in conjunction with Marketing and Sales to focus on customer growth and retention strategies.

• Conduct in-person or virtual meetings with hospitals to explore opportunities and provide assistance.

• Educate customers about Antech’s innovations, products, programs, and marketing tools designed for growth.

• Collaborate with Marketing to assess the needs for growth marketing tools and resources.

• Utilize Salesforce.com, RingCentral, Microsoft Teams, and Microsoft Office to manage accounts and maintain accurate records.

• Act as a subject matter expert on Antech’s product and service offerings for new Diagnostic Sales Managers and Associates.

• Attend meetings focused on hospital performance and explore growth opportunities.

• Build and nurture relationships with referral sources and connect Diagnostic Sales Managers with new business prospects.

• Research prior to site visits to foresee challenges and enhance the customer experience.

• Organize daily support and customer activities during meetings.

• Gather, process, model, and analyze data to uncover opportunities.

• Direct issues to the appropriate team members for resolution.

• Engage in enterprise initiatives and special projects as assigned.

• Navigate complex situations consistently adhering to Mars’ Five Principles and maintaining integrity.

⛳️ Requirements

• Bachelor’s degree in Animal Health, Biological Sciences, Lab Sciences, or a Business-related field, or relevant on-the-job experience in sales.

• A minimum of 1-2 years of experience as a veterinary technician, laboratory technician, or medical assistant.

• At least 2 years of prior sales or customer service experience in a professional service industry, preferably in Animal Healthcare or Human Healthcare.

• Strong preference for knowledge of Diagnostic services.

• Ability to consistently maintain professionalism with both internal and external customers.

• Capability to interact and collaborate positively with diverse individuals and departments, both in person and over the phone.

• Proficient in effective and positive communication with personnel at all levels via phone.

• Excellent interpersonal, communication, negotiation, and collaboration abilities.

• Strong analytical capabilities with meticulous attention to detail.

• Must demonstrate the ability to take initiative and work independently.

• Flexible and adaptable mindset to navigate a fast-paced and complex environment.

• Quick learner of new and existing software with minimal time to achieve proficiency.

• Ability to analyze and interpret extensive amounts of data, transforming them into actionable plans utilizing the assigned CRM.

• Occasional travel may be necessary, up to 20% of the time.

• Competency in using computers, spreadsheets, database management, email, video conferencing, and the Internet.

• Work environment includes the presence of pets.

🏝️ Benefits

• Paid Time Off & Holidays.

• Medical, Dental, Vision (Multiple Plans Available).

• Basic Life Insurance (Company Paid) & Supplemental Life Insurance.

• Short and Long Term Disability (Company Paid).

• Flexible Spending Accounts/Health Savings Accounts.

• Paid Parental Leave.

• 401(k) with company match.

• Tuition/Continuing Education Reimbursement.

• Life Assistance Program.

• Discounts on Pet Care.