DevOps Engineer

This is a fully remote position, open to applicants in Ohio.

📋 Description

• Deliver remote technical support, incident management, and problem resolution for Spacestation on IL5 and IL6 instances.

• Assist the PaaS Tech Lead with technical insights, hands-on tasks, and clearly defined work items.

• Collaborate effectively with PaaS, IaaS, Digital Engineering, AI, DevTeam, and CEM teams.

• Instrument applications, servers, and systems to gather telemetry for actionable monitoring.

• Create dashboards for a range of users, from regular staff to executives.

• Develop issue-detection tests to enhance platform reliability.

• Construct scripts for load testing the platform.

• Manage Kubernetes-based CI/CD pipelines, deployment automation, and infrastructure as code.

• Facilitate database and API communication development tasks.

• Compile technical documentation, standard operating procedures, reports, research, and cost analyses.

• Coordinate server, network, and application dependencies influencing Spacestation.

• Support projects from implementation through testing and into production.

• Apply security patches, updates, and configuration baselines in collaboration with the ISSM and PaaS Tech Lead.

• Provide support for Atlassian and custom applications hosted on Spacestation, including deployment and troubleshooting.

• Assist with digital engineering and AI workloads, encompassing data pipeline and model deployment.

• Monitor platform issues and changes using the ticketing system, escalating service-delivery impacts as necessary.

• Suggest platform modifications, set priorities, and identify risks to the PaaS Tech Lead.

• Address customer technical inquiries, challenges, and solutions.

• Lead small technical initiatives and mentor junior engineers.

• Present technical solutions and recommendations to both customers and stakeholders.

• Oversee customer-facing incident response and communicate status updates and resolutions.

• Collaborate across organizations to resolve intricate digital thread and AI implementation challenges.

• Document unique issues and their solutions in knowledgebase or procedure/policy documents.

• Provide on-call support and maintenance during evenings or weekends as required.

⛳️ Requirements

• A customer-service and results-oriented approach to problem-solving.

• Strong verbal and written communication abilities.

• Capable of managing multiple tasks simultaneously.

• Proven experience as an effective decision-maker.

• Ability to work independently without direct supervision.

• Comfortable as part of a distributed team across various time zones and regions.

• Over 10 years of experience in computer systems support, server installation and maintenance, network administration, network setup, and monitoring/observability platforms.

• Proficient in troubleshooting complex network and systems infrastructure challenges.

• Familiarity with enterprise-level monitoring or observability platforms.

• Skilled in monitoring user experience down to the click level.

• Experience in Linux Administration.

• Knowledge of Kubernetes, Docker, Podman, or similar container and orchestration technologies.

• Experience with CI/CD pipelines and infrastructure as code (Helm, Ansible, or CloudFormation).

• Proficient in installing software, patches, and updates for Kubernetes.

• Experience operating production Kubernetes in multi-cluster or multi-tenant settings.

• Proficient in scripting (Python, Bash, Go) for automation tasks.

• CompTIA Security+ (CE) certification is required.

• Must be eligible to obtain a Secret security clearance.

• Bachelor’s degree in computer science or a related field.

• Experience in two or more of the following areas: cloud platforms such as Amazon Web Services; DoD-specific cloud platforms like ARCUS, CloudOne, or PlatformOne; cybersecurity within the DoD; Docker or Kubernetes; Elastic SIEM offerings; jMeter or another load testing platform; Jenkins or another application testing platform.

• Experience with Active Directory and Windows Servers is advantageous.

• Experience with Platform One Big Bang, Party Bus, or Iron Bank is preferred.

• Experience operating in IL5 or IL6 environments is preferred.

• Experience leading or mentoring technical teams is preferred.

🏝️ Benefits

• Healthcare coverage.

• Financial assistance for illness, injury, disability, loss of work, or death.

• Health savings accounts.

• Retirement plans.

• Paid time off.

• Paid holidays.

• Reimbursement for education and training programs.

• A competitive benefits and compensation package.