Development Analyst II

This is a fully remote position, open to applicants in United States.

📋 Description

• Assess, research, prioritize, and coordinate the resolution of system issues, enhancement requests, bugs, and operational challenges.

• Identify suitable paths for resolution and escalation.

• Design, develop, test, and maintain internal software tools, workflows, and automated solutions.

• Enhance operational efficiency, scalability, and user experience.

• Collaborate with business stakeholders, Product, and Development teams to gather requirements and review priorities.

• Convert business needs into scalable technological solutions.

• Recognize process inefficiencies, data quality issues, and recurring operational challenges.

• Suggest and implement sustainable improvements.

• Support system enhancements and technology initiatives from conception through implementation.

• Manage priorities and engage in solution design discussions.

• Act as a liaison between business stakeholders and technical partners.

• Assist Implementation, Support, and other operational teams.

• Utilize reporting, data analysis, process optimization, and Salesforce capabilities to enhance operational effectiveness.

• Propel continuous improvement initiatives and support internal technology solutions.

⛳️ Requirements

• A bachelor's degree is required.

• At least 1 year of experience in a similar role.

• Strong analytical and problem-solving abilities.

• Excellent verbal and written communication skills.

• Capability to manage multiple priorities and work independently.

• Quick learner of new technologies, systems, and business processes.

• Strong organizational and time-management skills.

• Ability to collaborate effectively across various departments and organizational levels.

• Experience in supporting business systems, operational tools, SaaS applications, or internally developed technology solutions is preferred.

• Familiarity with researching issues, troubleshooting business processes, and supporting system enhancements, bug fixes, or operational workflows is preferred.

• Experience with automation, software testing, process improvement initiatives, and workflow optimization is preferred.

• Proficiency in Python, SQL, TypeScript, Microsoft Power Platform, Salesforce, or similar development and automation technologies is preferred.

• Ability to work five days a week during designated hours.

• Capability to sit for extended periods, typically 7–8 hours per day.

• Ability to operate computers and phone systems while using multiple software programs simultaneously.

🏝️ Benefits

• Medical insurance.

• Dental insurance.

• Vision insurance.

• Life insurance.

• Disability insurance.

• 401(k) matching.

• Employee perks supporting individuals, their families, and financial well-being.

• Opportunities for career development.

• Reasonable accommodations for applicants and employees with disabilities.