Developer Success Engineer

This is a fully remote position, open to applicants in United States.

📋 Description

• Interact with our users on a daily basis through Slack, email, and Zoom.

• Gain in-depth knowledge of WorkOS’s products and codebase, including supporting technologies like SAML/OIDC, REST APIs, and modern frontend frameworks.

• Offer technical guidance to developers on best practices for API integration.

• Serve as both a mentor for soft and hard skills and a point of escalation for junior team members.

• Identify and troubleshoot any issues the developers encounter, diagnosing potential blockers.

• Collect customer feedback to influence product development.

• Collaborate across various functions within the organization.

⛳️ Requirements

• Minimum of 2 years in a technical customer support role that focuses on developer-oriented products.

• Outstanding verbal and written communication abilities.

• A strong enthusiasm for teaching and simplifying complex concepts.

• Quick to learn and possess a relentless curiosity.

🏝️ Benefits

• Comprehensive healthcare coverage for you and your family, including medical, dental, and vision plans.

• Parental leave benefits.

• Paid time off policy.

• Fully remote work options available.

• Competitive salary.

• Generous equity grants.

• 401k matching program.

• Monthly allowances for wellness and fitness.

• Paid time off, holidays, and unlimited sick leave.