Desenvolvedor(a) Sênior – Hospitality Technology

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Collaborate closely with product, technology, and operations teams to enhance and support core technologies in the hospitality industry.

• Provide assistance for solutions related to Parking Technology, Digital Keys, and Electronic Locks.

• Engage in the planning, execution, and monitoring of technology projects.

• Conduct technical testing in laboratory settings and validate integrations prior to deployment.

• Aid in Go-Live processes, offering technical support during property rollouts.

• Investigate and prioritize incidents, defects, and technical requests.

• Execute root cause analyses for technical and integration challenges.

• Facilitate integrations between hotel systems, digital platforms, and access devices.

• Work collaboratively with multidisciplinary teams, vendors, and international partners.

• Document architectures, technical processes, integrations, operational procedures, and solutions utilizing Confluence.

• Manage and monitor activities, incidents, and requests through Jira.

• Be involved in change and release processes, including submissions to the Change Advisory Board (CAB).

• Provide support for user and technical team training during new deployments.

• Operate in KTLO (Keep the Lights On) operations, ensuring service continuity.

• Contribute to the ongoing improvement of reliability, performance, and availability of solutions.

• Assist in analyzing technical requirements and converting business needs into scalable solutions.

• Function within an Agile environment, participating in ceremonies, planning, tracking, and retrospectives.

• Collaborate with distributed international teams, working in alignment with Eastern Time (ET).

⛳️ Requirements

• Demonstrated experience in Hospitality Technology.

• Practical experience with hotel electronic locks.

• Familiarity with Digital Key / Mobile Key technology.

• Background in integrating systems, devices, and platforms.

• Strong troubleshooting and incident analysis capabilities.

• Experience with Root Cause Analysis methodologies.

• Acquainted with Agile work environments.

• Proficient in using Jira and Confluence.

• Skilled in gathering and documenting requirements.

• Capability to perform technical testing, deployment, and solution support.

• Experience in environments with multiple integrations and stakeholders.

• Fluent in English, with professional communication skills for interactions with teams in the United States.

• Availability to work in alignment with Eastern Time (ET).

• Nice to have: experience in technology projects within hotels, resorts, or the hospitality sector.

• Nice to have: experience with electronic locks and hotel lock vendors.

• Nice to have: knowledge of protocols and APIs utilized in access control systems.

• Nice to have: experience with Property Management Systems (PMS).

• Nice to have: understanding of access, security, and hotel automation systems.

• Nice to have: experience with AIOps and incident triage.

• Nice to have: knowledge of Product Analytics.

• Nice to have: experience in managing backlogs and prioritizing requests.

• Nice to have: understanding of infrastructure and technology operations environments.

• Nice to have: international experience or experience working with US-based teams.

• Hands-on, analytical profile with a problem-solving attitude.

• Ability to operate across technology, operations, and business sectors.

• Independence to investigate issues, coordinate with various teams, oversee deployments, and resolve challenges directly.

🏝️ Benefits

• Opportunity to work in a dynamic and innovative environment.

• Access to professional development and training programs.

• Collaborative work culture with multidisciplinary teams.

• Flexible working hours aligned with Eastern Time (ET).

• Comprehensive benefits package.