Deployment Tech Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Directly oversee and nurture the Deployment Tech – Onboarding and Deployment Tech – Support teams.

• Recruit, onboard, mentor, schedule, and manage the performance of team members across both areas.

• Take ownership of comprehensive technical deployment and support workflows—from pre-launch preparation to post-launch stabilization.

• Serve as the main escalation contact for intricate technical and customer-related issues.

• Establish and monitor key performance indicators (KPIs) related to deployment success, launch preparedness, support responsiveness, and system reliability.

⛳️ Requirements

• 3–5+ years of experience in managing technical support, deployment, or field operations teams.

• Proven track record of successfully leading customer-facing technical teams within SaaS, fintech, POS, or hospitality technology sectors.

• Experience in scaling processes and teams during periods of rapid company growth.

• Strong knowledge of IP networking (both wired and wireless).

• Familiarity with Linux systems, command line tools, and remote access software (SSH/SFTP).

• Experience with POS hardware, Android devices, printers, routers, and accessories.

• Knowledge of popular POS systems (Micros, Aloha, Toast, Simphony, etc.) is highly advantageous.

• Exceptional verbal and written communication abilities.

• Capacity to simplify technical complexities into clear instructions for customers and internal teams.

• Willingness to travel occasionally to customer locations, team offsites, or significant deployments.

🏝️ Benefits

• Medical, Dental, & Vision insurance

• 401k with an employer match

• $100 monthly GoTab Bucks to dine at any GoTab location

• Generous PTO & Holidays