Deployment Support Technician

This is a fully remote position, open to applicants in United States.

📋 Description

• Assist with on-site commissioning and integration of systems, which includes hardware verification, network setup, software configuration, and conducting safety checks.

• Execute acceptance testing, document outcomes, and aid in addressing any readiness gaps prior to go-live.

• Address real-time challenges during deployment and go-live stages through active troubleshooting, log analysis, triage, and escalation to engineering when necessary.

• Perform preventative maintenance audits, minor repairs, retrofits, and recalls on deployed Autonomous Mobile Robots (AMRs).

• Provide training to customer personnel on system operations, maintenance, and best practices.

• Collaborate with Technical Support, Field Services, and Systems Engineering team members to resolve customer issues and communicate field feedback.

• Oversee AMR fleet status, assist in tracking repairs, and support documentation updates.

• Maintain communication with customer teams to ensure transparency regarding deployment status and issue resolution.

• Offer after-hours or on-call support as required during the project.

⛳️ Requirements

• A high school diploma or GED is required.

• Legal authorization to work in the U.S. is mandatory.

• Willingness to travel across the U.S. and Canada (50-60% of the time).

• A valid, unrestricted driver's license is necessary.

• An Associate's Degree in Electrical Engineering Technology, Industrial Automation, Computer Engineering Technology, or a related field is preferred.

• A minimum of 2 years of experience in technical field service, industrial automation, IT/OT support, robotics, or a related discipline is preferred.

• Proficient mechanical and electrical troubleshooting skills.

• Basic knowledge of Linux (Ubuntu) is required.

• Understanding of networking concepts, including Ethernet, Wi-Fi, IP addressing, and general connectivity troubleshooting is essential.

• Experience in AMR/AGV systems integration is preferred.

• Proven experience working directly with clients and end-users in operational environments.

• Background in training users on automated equipment or software is advantageous.

🏝️ Benefits

• Health Insurance including Medical, Dental, and Vision

• 401k

• Paid Time Off

• Parental and Caregiver Leave

• Flexible Work Schedule where you will collaborate with your manager to create a work schedule that accommodates your personal life.