Deployment Strategist, Senior Deployment Strategist

This is a fully remote position, open to applicants in United States.

📋 Description

• Take full responsibility for the entire delivery process of customer deployments — starting from kickoff to a live, adopted, and value-validated production solution — serving as the sole accountable individual for the outcome.

• Define the scope of each deployment: establish the minimum viable solution, success criteria, milestones, and timeline, while translating the customer's business challenge into a clear requirements document (PRD) that directs the FDE build team.

• Operate the engagement as a hands-on project leader: prioritize the backlog, rigorously manage scope, sequence milestones, and oversee daily execution alongside FDEs.

• Serve as the primary quality assurance tester for the customer's solution — ensuring that what is developed effectively addresses the problem before it is delivered to the customer.

• Directly configure the MelodyArc platform when appropriate (including workflow configuration, data mapping, queries, and light scripting), while recognizing when to delegate more complex technical tasks to an FDE.

• Manage all communications with stakeholders, ranging from frontline operators to senior sponsors, and act as the escalation point to resolve technical, political, and process-related issues.

• Take charge of the launch: oversee the go-live process, manage the cutover, and drive the solution from launch to full adoption by gathering user feedback, iterating, and demonstrating the defined business value.

• Define the ongoing support and maintenance strategy, create customer-facing documentation and enablement materials, and ensure a smooth transition to steady-state operations.

• Collaborate with Sales and Account teams on discovery and value scoping for new and expansion opportunities, leveraging your trusted-advisor relationship with the customer.

⛳️ Requirements

• 4+ years (DS) or 7+ years (Sr. DS) of client-facing delivery experience in roles such as deployment strategy, technical program/project management, solutions/implementation consulting, or product management within a technology company or leading consultancy.

• Proven track record of owning complex projects from start to finish: scoping, sequencing milestones, managing scope, and delivering to production or launch.

• Strong product and systems thinking capabilities: adept at converting an ambiguous business challenge into clear requirements, success criteria, and a prioritized plan.

• Technical proficiency: comfortable engaging hands-on with data and workflow tools — including reading and writing SQL, mapping data, configuring software, and validating solutions — without needing an engineer for routine tasks.

• Exceptional written and verbal communication skills, with the executive presence necessary to build trust and facilitate decision-making with senior stakeholders.

• A relentless, hands-on execution mindset — ready to tackle the less glamorous tasks required to achieve a successful deployment.

🏝️ Benefits

• Medical, dental, and vision coverage

• 401(k) with company match

• Flexible paid time off

• Paid parental leave