Deployment Strategist

This is a fully remote position, open to applicants in India.

📋 Description

• Engage with strategic customers to gain a comprehensive understanding of their AI transformation objectives and pinpoint their most significant challenges, especially related to customer-facing and operational workflows driven by AI agents.

• Manage flagship deals from start to finish — from identifying suitable use cases to structuring commercial terms (including outcome-based pricing, license fees, and implementation arrangements) and driving them to completion.

• Integrate yourself thoroughly within strategic customer environments: act as a trusted partner with a dedicated account, spend substantial time onsite, and take ownership of delivery outcomes as if you were part of their team.

• Identify high-impact use cases through close collaboration with customer challenges and workflows, and work alongside Forward Deployed Software Engineers to realize them.

• Advise customers on best practices for implementing our products (e.g., ElevenAgents); including agent design, orchestration, and production readiness to enhance adoption and impact.

• Explore potential applications in new industries and broaden our AI solutions across various sectors globally.

• Present the outcomes of our projects and proposals for future initiatives to audiences ranging from technical teams to C-suite executives.

• Collaborate with our Research teams to relay field insights back into ElevenLabs' platform and models, contributing to the roadmap's development.

• Create and present engaging demonstrations of ElevenAgents and our wider AI technology to both new and existing customers.

• Work collaboratively with customers' engineering and executive teams to ensure agents achieve production status and deliver tangible business results.

⛳️ Requirements

• A minimum of 3 years of experience working with customers in a technical role, with direct enterprise customer experience preferred.

• Background in product development, delivery, and change management.

• Commercial acumen: comfort in engaging in deal discussions, structuring value propositions, and navigating enterprise sales cycles with GTM partners.

• Basic knowledge of Python and familiarity with API integration, adequate to prototype, demo, and communicate effectively with engineering teams.

• Strong communication and problem-solving abilities; particularly the skill to simplify complex technical concepts and present clear logic in pursuit of optimal solutions.

• A demonstrated history of taking ownership of complex, ambiguous projects and delivering successful outcomes.

• Flexibility to adapt to various customer environments, industries, and technical use cases.

• Technical knowledge and familiarity with common LLM, tooling, and AI agent frameworks.

• Ability to creatively align enterprise use cases and workflows with AI systems.

🏝️ Benefits

• Innovative culture: You’ll be part of a generational opportunity to shape the future of AI, surrounded by a team that is pushing the limits of what’s possible.

• Growth paths: Joining ElevenLabs means becoming part of a dynamic team with numerous opportunities to create impact beyond your immediate role and responsibilities.

• Learning & development: ElevenLabs actively supports professional growth through an annual discretionary stipend.

• Social travel: We also offer an annual discretionary stipend for meeting with colleagues each year, however you choose to utilize it.

• Annual company offsite: Every year, we gather the entire team in a new location - past offsites have included Croatia and Italy.

• Co-working: If you’re not situated near one of our main hubs, we provide a monthly co-working stipend.