Deployment Specialist, Propagation Modeling

This is a fully remote position, open to applicants in United States.

📋 Description

• Diagnose and resolve issues within the TRUConnect technology ecosystem, which encompasses embedded hardware and software, RF and IP communication networks, databases, Linux back-end, web front-end, and service interfaces.

• Perform upgrades and apply patches to TRUConnect software on client systems.

• Set up and manage billing exports.

• Utilize RF propagation software to create RF Network designs.

• Employ GIS software to generate maps and other materials.

• Assist the pre-sales team with RFPs by providing generated network designs and maps.

• Offer periodic support to oversee or monitor the deployment of new products in the field.

• Review and prioritize outstanding cases, escalating them as necessary.

• Collaborate in the development, establishment, and enhancement of processes and procedures related to the technical knowledge base, online community, and other documentation.

• Occasionally carry out miscellaneous scripting tasks.

• Travel to client locations as required for support tasks and/or personal training.

• Participate in an after-hours support call program for approximately 2 weeks each quarter.

• Undertake additional responsibilities as assigned.

⛳️ Requirements

• A diploma in information technology or a higher qualification.

• Over 4 years of experience in a customer service or technical support capacity.

• Proficient with Unix/Linux command line and Bash shell scripting.

• Familiarity with GIS mapping software.

• Experience with EDX Signal Pro or similar RF propagation software.

• Solid understanding of IP networking, covering TCP/IP, FTP, SSH, and firewalls.

• Experience with virtual machines/environments, including VMWare ESXi or HyperV.

• Knowledge of cloud hosting platforms, such as Oracle Cloud Infrastructure, AWS, or equivalents.

• Experience in developing, maintaining, and updating internal automation tools is a plus.

• Familiarity with support ticket/issue reporting systems is an advantage.

• Knowledge and experience with Salesforce.com will be considered an asset.

• Proven ability to analyze, troubleshoot, debug, investigate, and present findings.

• Strong attention to detail and exceptional problem-solving capabilities.

• Self-driven and capable of working independently while demonstrating initiative, flexibility, and sound judgment.

• Excellent organizational and planning abilities.

• Capability to prioritize and manage multiple tasks in a fast-paced, high-volume environment.

• Outstanding collaborative and interpersonal skills.

• Eagerness to acquire new skills in a dynamic and challenging setting.

• Exceptional written and verbal communication skills.

• Must reside in the United States, with a preference for candidates in the Eastern or Central time zones.

• Willingness to travel to client sites as necessary.

• Ability to engage in an after-hours support call program for approximately 2 weeks each quarter.

🏝️ Benefits

• Competitive salary along with variable compensation based on performance metrics and business objectives.

• Comprehensive medical, dental, and vision insurance plans.

• Flexible spending accounts for healthcare and dependent care.

• Paid time off.