Department Manager

📋 Description

• Oversee and provide support to a team of administrative managers (approximately 10 staff members).

• Coordinate and assess the team's activities to meet established goals.

• Inspire, motivate, and enhance team dynamics.

• Facilitate positioning and performance review meetings with the managers in your department.

• Conduct performance evaluations, establish individual objectives, and identify support and training needs.

• Foster the development of your team members' skills and ensure their growth.

• Manage the service's activities utilizing supervision tools and prepare reports.

• Stay informed about advancements in your field of expertise.

• Act as a subject-matter expert in projects aimed at optimizing the organization of activities (processes, tools, information systems) or in cross-functional initiatives.

⛳️ Requirements

• Demonstrated initial experience in frontline management, preferably in customer relations or a call center environment.

• A strong managerial inclination coupled with a sense of leadership.

• Exceptional written and verbal communication abilities.

• Organizational skills, adaptability, and an analytical mindset.

• Strong interpersonal skills and a collaborative spirit.

• High energy, responsiveness, and dedication.

• Integrity, discretion, and respect for confidentiality.

🏝️ Benefits

• Meal vouchers

• Various bonuses (profit-sharing, incentive schemes, etc.)

• Child sick leave days

• Company retirement savings plan (PERECO+)

• Attractive company health insurance (group plan)