Dental Virtual Assistant

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Assist a dynamic dental practice as a Dental Virtual Assistant.

• Schedule appointments and send patient reminders.

• Manage patient records and organize data efficiently.

• Address patient inquiries through phone, email, and messaging platforms.

• Coordinate with healthcare professionals and internal team members.

• Compile medical research and prepare comprehensive reports.

• Prepare documents including reports, presentations, and spreadsheets.

• Manage emails and texts by sorting, prioritizing, responding, and handling newsletters.

• Provide billing support and administrative assistance.

• Support providers and coordinate patient care effectively.

⛳️ Requirements

• Demonstrated experience in healthcare or dental administrative roles.

• Solid understanding of medical/dental workflows and systems.

• Proficiency with tools like Planet DDS, Weave, VoIP systems, Slack, Salesforce, WhatsApp, and Skype.

• Exceptional communication skills, both written and verbal.

• Highly detail-oriented and organized in approach.

• Strong problem-solving skills and critical thinking capabilities.

• Ability to accurately manage KPIs, scheduling, and documentation.

• Tech-savvy with the ability to adapt to new systems.

• Proactive and self-motivated with minimal supervision required.

• Excellent organizational and multitasking abilities.

• Consistent and reliable performance.

• Patient-centric approach.

• Professional demeanor and initiative.

• Growth mindset with a willingness to learn.

• Proficient in clear spoken and written English.

• Relevant work experience is essential.

• Must submit an NBI clearance and/or Local Police Clearance background check prior to onboarding [mandatory].

🏝️ Benefits

• Dedicated HR & Contractor Support Team: Access to world-class support for questions, guidance, contract matters, and client communication.

• Premium VPN Access (Optional): A secure VPN license can be provided upon request to enhance privacy and security for client-related tasks.

• HIPAA & Cybersecurity Training + Certification (Provided): Access to our internal HIPAA compliance training, cybersecurity modules, and certification to help you confidently handle PHI for U.S. healthcare clients.

• Top 1% VA Performance Training: Access to our proprietary training on communication, client management, productivity systems, and best practices to help you become a top-performing VA and increase long-term client retention.

• Client-Approved U.S. Holidays: Contractors may take U.S. holidays off according to the client’s needs and schedule.

• Client-Approved Paid or Unpaid Time Off: Time off may be granted by your client. Paid time off is optional and only if offered by the client.

• Access to Tools & Resources: Templates, workflow guides, productivity tools, and client-specific SOP support to help you perform at your best.

• Optional Performance-Based Incentives: Some clients may offer bonuses, incentives, or increased hours based on your performance.