Dental Treatment Coordinator

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Discuss treatment plans with patients, clearly explaining procedures, timelines, fees, and subsequent steps.

• Schedule appointments for consultations, treatments, follow-ups, and referrals.

• Confirm dental insurance benefits, coverage limitations, deductibles, and patient obligations.

• Generate treatment estimates and review payment plans or financing alternatives with patients.

• Follow up with patients who have outstanding or unplanned treatment.

• Respond to patient inquiries about procedures, insurance, billing, and scheduling.

• Collaborate closely with dentists, hygienists, dental assistants, and front-office personnel to ensure precise treatment coordination.

• Maintain patient records, treatment notes, insurance information, and communication logs in the dental practice management system.

• Submit pre-authorizations, insurance estimates, and necessary documentation as required.

• Track treatment acceptance and assist the practice in enhancing case conversion rates.

• Manage sensitive patient and financial data with professionalism and confidentiality.

• Create a warm and supportive patient experience throughout the treatment journey.

⛳️ Requirements

• Minimum of 2 years of experience in dental treatment coordination, dental administration, or a comparable dental position.

• Strong knowledge of dental terminology, procedures, treatment plans, and tooth numbering systems.

• Proficient in verifying dental insurance benefits and articulating patient financial responsibilities.

• Familiarity with dental practice management software such as Dentrix, Eaglesoft, Open Dental, Curve Dental, or similar platforms.

• Excellent spoken and written English skills.

• Strong customer service, organizational, and follow-up abilities.

• Comfortable discussing treatment costs and payment options with patients.

• Capable of managing multiple patients, appointments, and treatment plans with accuracy.

• Experience supporting a North American dental practice is preferred.

• A degree, diploma, or clinical background in dentistry, dental assisting, or dental hygiene is advantageous.

• Preferred Skills:

• Experience with dental insurance pre-authorizations and claims processing.

• Knowledge of cosmetic, restorative, orthodontic, or surgical dental procedures.

• Experience utilizing patient communication, scheduling, and financing platforms.

• Ability to manage treatment follow-up reports and track unscheduled cases effectively.

• Confident, empathetic, and comfortable communicating with patients via phone, email, or video call.

🏝️ Benefits

• Collaborative and encouraging work environment.

• Opportunity for professional growth within the company.

• Stable, long-term remote work opportunity.

• Health Insurance (Maxicare HMO) after a 3-month probationary period.