Delivery Operations Manager

This is a fully remote position, open to applicants in Guatemala.

📋 Description

• Team Coordination & Facilitation: Lead team meetings (daily standups, planning and prioritization sessions, retrospectives, design reviews, and staging demos), coordinate delivery efforts through consistent team planning meetings, identify obstacles, and drive resolutions by engaging relevant cross-functional team members.

• Jira Administration & Work Management: Manage and maintain the team's Jira board, workflows, and backlogs. Evaluate, triage, organize, and prioritize incoming requests. Ensure that work is properly documented, estimated, assigned, and tracked. Monitor ticket progress and proactively follow up on overdue or blocked tasks. Maintain backlog health and ensure that priorities align with business goals. Create and manage dashboards and reports to provide visibility into team progress.

• Intake & Workflow Operations: Oversee the submission workflows for stakeholder requests. Establish and maintain operational processes for work throughout the delivery lifecycle. Ensure that pre-development requirements are fulfilled before work enters the development phase, including design, copywriting, and development readiness. Coordinate transitions between functional teams to ensure smooth execution. Responsible for validating that releases were successful through manual verification in production.

• Capacity Planning & Reporting: Track team capacity, utilization, and delivery timelines. Monitor project milestones and delivery commitments. Generate regular reports on team capacity, delivery timelines, and work-in-progress levels. Provide the Koodo team’s Manager and Marketing Managers with clear visibility into delivery status and associated risks.

• Process Improvement: Continuously assess team workflows and identify opportunities for enhanced efficiency. Recommend and implement process improvements to boost delivery velocity and predictability. Develop best practices for work intake, prioritization, and cross-functional collaboration. Advocate for operational excellence and data-driven decision-making.

⛳️ Requirements

• 3+ years of experience in project coordination, delivery management, operations management, or agile team facilitation, preferably in a digital sales or marketing setting.

• Strong expertise in managing Jira boards, workflows, dashboards, and reporting.

• Experience in coordinating cross-functional teams, including product, design, development, QA, content, and business stakeholders.

• Familiarity with Jira Software, Confluence, and Google Suite Applications.

• Strong organizational and prioritization abilities.

• Excellent facilitation and stakeholder management skills.

• Experience in tracking team capacity, delivery metrics, and project timelines.

🏝️ Benefits

• A highly engaged, dynamic, and collaborative environment within a team that enjoys having fun.

• Opportunities for personal development through training, networking, and career advancement, a budget for professional growth (certifications), and a performance-based bonus.

• An organization that actively encourages you to give back to your local community.

• A workplace that embodies our core values: Spirited teamwork, Courage to innovate, Embrace change and initiate opportunity, and a Passion for growth.

• Flexible work styles with the ability to work both in and out of the office, schedule flexibility, and private medical and life insurance from day one.