Delivery Manager I

This is a fully remote position, open to applicants in United States.

📋 Description

• Build and sustain customer relationships within the designated account portfolio.

• Generate tasks that influence service design, success, future concepts, products, and innovations.

• Offer support via phone, email, and onsite for customers and GHX colleagues concerning escalations and product concerns.

• Conduct regular webinars and training sessions for Managed Services clients and internal teams.

• Create initiatives to re-engage clients and enhance customer KPIs.

• Provide comprehensive instructions to customer care analysts for project initiatives.

• Lead the implementation of managed services solutions for new clients.

• Collaborate with cross-functional teams to ensure successful project launches.

• Oversee projects and meetings while meeting established deadlines.

• Develop and utilize presentation materials for onsite or WebEx meetings with customers.

• Mentor team members and improve processes and resource documentation.

• Acquire knowledge of customer environments and GHX products to address complex challenges and encourage innovation.

• Work alongside CSM, ESE, Solutions Delivery, Sales, and Customer Success teams to guarantee customer satisfaction and uncover sales opportunities.

• Supervise all stages of the implementation process.

⛳️ Requirements

• Bachelor’s Degree or 1 year of relevant healthcare experience.

• Proficient in internet usage and computer skills, with expertise in Microsoft Office applications.

• Familiarity with Microsoft Office Suite, including Microsoft Excel, Word, and PowerPoint.

• Knowledge of Salesforce or a similar CRM tool.

• Experience with conducting webinars and training sessions.

• Background in project management, customer success, training, and/or customer service.

• Excellent organizational and project management capabilities.

• Analytical mindset with a keen attention to detail.

• Strong leadership, problem-solving, customer service, written, verbal, and presentation abilities.

• Capacity to work independently with minimal guidance on tasks and projects.

• Ability to collaborate effectively with cross-functional teams and personnel at various levels.

• Experience in a team-oriented environment as a leading resource.

• Strong sense of accountability and integrity given the sensitive nature of information.

• Willingness to work from 8am to 5pm Eastern Time Zone, Monday through Friday.

• Travel may be required, approximately 20% of the time.

🏝️ Benefits

• Health insurance.

• Vision insurance.

• Dental insurance.

• Accident insurance.

• Life insurance.

• 401k matching.

• Paid time off.

• Education reimbursement.