Delivery Manager

This is a fully remote position, open to applicants in Australia.

📋 Description

• Design and implement efficient processes to ensure high-quality programme delivery.

• Oversee and guide programme coordinators, facilitators, mentors, and other members of the delivery team.

• Serve as the escalation point for intricate programme and learner-related issues.

• Partner with learner support teams to guarantee outstanding outcomes for participants.

• Coordinate with facilitators and mentors to ensure effective programme execution.

• Assist in the recruitment, onboarding, engagement, and retention of facilitators.

• Track programme performance and analyze operational data to pinpoint areas for improvement.

• Establish and sustain robust relationships with key stakeholders and programme partners.

• Collaborate across teams to achieve delivery goals and mutual outcomes.

• Identify, prioritize, and manage operational risks throughout the programme's lifecycle.

• Contribute to the creation of scalable systems, processes, and operational resources.

• Advocate for programme needs and stakeholder feedback during planning and operational discussions.

⛳️ Requirements

• Proven experience in managing programme delivery within higher education, professional learning, training, or similar environments.

• Experience in leading and developing multidisciplinary teams.

• Strong abilities in operational management and process enhancement.

• Demonstrated capability to resolve complex challenges and effectively handle escalations.

• Experience collaborating with mentors, facilitators, coaches, or learner support professionals.

• Excellent stakeholder management and relationship-building proficiency.

• Strong analytical, reporting, and decision-making skills.

• Ability to proactively identify and manage operational risks.

• Effective communication and collaboration skills across diverse stakeholder groups.

• Committed to delivering exceptional experiences for learners, customers, or participants.

• Ability to thrive in fast-paced and dynamic environments.

• Experience in balancing quality outcomes with commercial and operational goals.

🏝️ Benefits

• Collaborative, people-oriented performance culture.

• Opportunities for growth in a fast-paced environment.

• Exposure to innovative learning and development programmes.

• Chance to contribute to meaningful learner and career outcomes.