Delivery Manager

This is a fully remote position, open to applicants in Canada.

📋 Description

• Act as the main point of contact for enterprise clients, managing the client relationship and ensuring satisfaction throughout the project lifecycle.

• Develop robust relationships with senior stakeholders and C-suite executives to ensure project deliverables align with business objectives.

• Serve as the trusted advisor for clients, offering insights and recommendations that foster business growth and innovation.

• Oversee the complete project delivery for Shopify-based eCommerce platforms, encompassing migrations and customized implementations.

• Create and oversee detailed project plans, which include timelines, budgets, resource allocation, and milestones.

• Ensure that project objectives resonate with client business drivers and are achieved on schedule and within budget.

• Monitor and manage dependencies, risks, and issues, providing consistent updates to stakeholders.

• Define and prioritize product roadmaps, requirements, and user stories in partnership with clients and internal teams.

• Collaborate closely with developers, designers, and QA engineers to guarantee the successful execution of features and functionalities.

• Address and manage defects, ensuring high-quality deliverables and obtaining QA sign-off.

• Foster communication and collaboration among cross-functional teams, third-party vendors, and clients.

• Provide regular governance updates, which include status reports, budget tracking, and resource utilization.

• Oversee third-party solutions to ensure successful integration and alignment with project objectives.

⛳️ Requirements

• Demonstrated experience as a Delivery Manager, Product Owner, Digital Project Manager, or a similar role, with an emphasis on eCommerce and retail.

• In-depth knowledge of Shopify Plus and its ecosystem, including platform migrations, custom development, and integrations.

• Experience managing multi-million-dollar budgets and intricate project portfolios.

• Proven ability to foster strong relationships with senior stakeholders and C-suite executives.

• Outstanding communication and presentation skills, capable of conveying technical concepts to non-technical audiences.

• Solid understanding of Agile methodologies, including experience with Scrum or Kanban frameworks.

• A strong track record of delivering large-scale eCommerce solutions punctually and within budget.

• Expertise in developing and managing project plans, tracking dependencies, and mitigating risks.

• Strong leadership qualities with the capacity to motivate and align cross-functional teams.

• Proven ability to resolve conflicts, overcome challenges, and maintain a positive demeanor in high-pressure situations.

• Experience managing platform migrations from systems such as Magento, Salesforce, or BigCommerce to Shopify Plus.

• Familiarity with ERP, OMS, and CMS integrations (e.g., NetSuite, Sanity, or Manhattan).

• Shopify certifications are a plus.

🏝️ Benefits

• Work From Anywhere: Choose your workspace — all you need is strong wifi and a passion for building!

• Work / Life Balance: We believe in our team’s ability to have it all; a great career, and time to unplug and live…you know...life.

• Employee Care: We provide full benefits (healthcare, dental, vision) for our employees (401k for our US employees).

• Unlimited PTO: Everyone needs a break. Take at least 15 days off a year, and more if you need—just be cool about it and keep the team in mind.

• Regular Team Retreat: Join us for a week of team bonding at amazing destinations. Recent trips include the Dominican Republic, Cancun, and Hawaii — plus ones welcome.