Delivery Manager

This is a fully remote position, open to applicants in Mexico.

📋 Description

• Oversee daily delivery operations for the project, ensuring that commitments are fulfilled punctually and with exceptional quality.

• Act as the main contact for delivery-related issues with clients, stakeholders, and internal teams.

• Track project progress, timelines, deliverables, risks, dependencies, and the overall health of the project.

• Manage the execution and governance of project SLAs and contractual obligations, ensuring delivery teams consistently meet agreed service levels and client expectations.

• Promote alignment between client expectations, business goals, and team execution strategies.

• Organize regular status meetings, delivery reviews, and planning sessions with stakeholders and project teams.

• Identify, evaluate, and proactively mitigate project risks, issues, and obstacles.

• Collaborate with Engineering Managers, Product Owners, Business Analysts, and technical teams to ensure successful delivery outcomes.

• Monitor team capacity and workload to facilitate effective planning and execution.

• Track and communicate delivery metrics, project status, risks, and achievements to stakeholders.

• Handle escalations and coordinate resolution efforts when critical issues arise.

• Ensure compliance with project processes, quality standards, and best practices in delivery.

• Promote a culture of accountability, collaboration, and continuous improvement within the project team.

• Coordinate activities across distributed teams and support effective collaboration in global settings.

• Experience working with globally distributed teams.

• Familiarity with project management and delivery management tools.

⛳️ Requirements

• Over 10 years of professional experience in delivery management, project management, program management, or related leadership roles.

• Demonstrated experience in leading the delivery of complex software development or technology projects.

• Strong comprehension of software development lifecycles and delivery methodologies.

• Experience with Agile, Scrum, Kanban, Waterfall, or hybrid delivery models.

• Proven ability to effectively manage client relationships and stakeholder expectations.

• Strong leadership capabilities with experience in coordinating cross-functional teams.

• Excellent communication, presentation, and negotiation abilities.

• Strong organizational, planning, and prioritization skills.

• Experience in managing project risks, dependencies, resource planning, and delivery execution.

• Ability to analyze delivery metrics and make data-driven decisions.

• Experience working with distributed teams and coordinating activities across various regions.

• Strong problem-solving and decision-making skills in fast-paced environments.

🏝️ Benefits

• Benefits as per Mexican law.

• 15 days of paid time off (PTO) in the first year, increasing to 3 additional days per year from the second year onwards.

• 5 days of leave for the death of immediate family members, negotiable.

• Major Medical Expenses Insurance covering immediate dependents (spouse and children).

• Annual performance bonus (approximately 10% of annual salary).

• Annual salary adjustment.

• Employee Referral Bonus.

• Paid certifications and Coursera courses license.

• 5% Savings Fund.

• 5% Grocery Vouchers.